Digital Response Apprentice: Customer Care & Debt Support

Intec Business Colleges Ltd; Halifax; Presencial; GBP 22 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Perk box

Resumo da oferta

Intec Business Colleges Ltd in Halifax is offering a Customer Service Practitioner Level 2 trainee position to support customers by listening to needs and identifying suitable solutions, including repayment plans and dispute resolution support.

You will handle inquiries via email, WhatsApp, webchat and SMS, maintaining professional communication and helping customers navigate financial challenges. This 17-month programme runs full-time, with 37.5 hours weekly.

Qualificações

• GCSE English and Maths desirable.

Responsabilidades

• Respond to customer enquiries via email, WhatsApp, webchat and SMS.
• Communicate with customers and third parties in a professional, clear and helpful manner.
• Understand customers' circumstances and identify appropriate solutions.
• Support customers in negotiating repayment arrangements through digital channels.
• Handle customer and client enquiries efficiently and respond to correspondence.
• Recognise when customers may be experiencing financial difficulties and provide guidance.

Conhecimentos

Customer care

Communication skills

IT skills

Team player

Self-motivated

Independence

Attention to detail

Customer focus

Target driven

Formação académica

GCSE English

GCSE Maths

Descrição da oferta de emprego

Intec Business Colleges Ltd in Halifax is offering a Customer Service Practitioner Level 2 trainee position to support customers by listening to needs and identifying suitable solutions, including repayment plans and dispute resolution support.

You will handle inquiries via email, WhatsApp, webchat and SMS, maintaining professional communication and helping customers navigate financial challenges. This 17-month programme runs full-time, with 37.5 hours weekly.