Hybrid Customer Support Specialist (Reigate)

Intrum Justitia; Reigate; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work pattern

33 days holiday

Pension

Private medical insurance

Birthday day off

Job summary

Intrum is seeking Customer Support Representatives in Reigate to help customers manage debt, offering tailored repayment solutions, empathy and clear guidance. You'll handle calls about car finance, bank accounts, loans and more, building trust and delivering fair outcomes under Consumer Duty.

This hybrid role in Reigate offers 40 hours weekly, induction in office, and a supportive training programme, with a competitive base salary plus bonus, pension and private medical insurance.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and numeracy skills.
• Able to handle sensitive conversations and complaints.
• Comfortable using multiple systems and documenting conversations.

Responsibilities

• Speak with customers about financial difficulty and provide tailored solutions.
• Make and receive calls managing accounts across cars, banks, loans and more.
• Provide personalised service with transparency and tailored repayment plans.
• Ensure delivery of outcomes under Consumer Duty regulation and fair outcomes.
• Utilise AI-assisted guidance to deliver excellent service.

Skills

Customer service

Communication

Numeracy

English literacy

Job description

Intrum is seeking Customer Support Representatives in Reigate to help customers manage debt, offering tailored repayment solutions, empathy and clear guidance. You'll handle calls about car finance, bank accounts, loans and more, building trust and delivering fair outcomes under Consumer Duty.

This hybrid role in Reigate offers 40 hours weekly, induction in office, and a supportive training programme, with a competitive base salary plus bonus, pension and private medical insurance.