Halifax 24/7 Customer Service Advisor (Part-Time)

ACTIVATE GROUP LIMITED; Halifax; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

33 days holiday including bank hols

Health cash plan for healthcare costs

Enhanced maternity/paternity/adoption/

Life assurance at three times salary

Free breakfasts and fresh fruit

Birthday surprise

Job summary

ACTIVATE GROUP LIMITED is seeking a Customer Service Advisor in Halifax to join our 24/7/365 Contact Centre. You will be the first point of contact, delivering excellent customer service while upholding company values and resolving queries via phone and systems.

Role requires handling high call volumes, attention to detail, and the ability to work limited hours across several shifts. Training period is included, with ongoing development in a supportive culture.

Qualifications

• Thrives in a high-pressure environment with the ability to handle a high volume of calls.
• Strong attention to detail and accuracy skills.
• Understand systems and processes.
• Adapt to change.
• Excellent multi-tasking and prioritisation abilities.
• Strong ownership on delivering exceptional customer service.
• Continuous improvement mindset to strive for better.
• Commit to what you promise and follow through.
• Proactive approach to issues faced.

Responsibilities

• Receive a high volume of inbound calls from customers and third parties.
• Use bespoke software/databases to accurately record information.
• Work within agreed Customer SLAs and personal KPIs.
• Collaborate with other teams across the business.
• Communicate with other companies as necessary to resolve queries.

Skills

High pressure environment

Attention to detail

Systems/processes

Adaptability

Multi-tasking

Ownership of service

Continuous improvement

Deliver on commitments

Proactive approach

Job description

ACTIVATE GROUP LIMITED is seeking a Customer Service Advisor in Halifax to join our 24/7/365 Contact Centre. You will be the first point of contact, delivering excellent customer service while upholding company values and resolving queries via phone and systems.

Role requires handling high call volumes, attention to detail, and the ability to work limited hours across several shifts. Training period is included, with ongoing development in a supportive culture.