Digital Operations Coordinator

Career Poster; Manchester; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Career Poster Test Company (fictional) in Manchester is seeking a Digital Operations Coordinator to streamline internal systems, reports, and team workflows. You will support CRM administration, monitor performance data, and improve processes across operations, sales, and customer support.

The role requires 2+ years in operations or CRM, strong Excel skills, and experience with CRMs such as HubSpot, Salesforce or Zoho. A hybrid work pattern is expected in Manchester.

Qualifications

• 2+ years’ experience in operations, administration or CRM support.
• Strong Excel skills, including pivot tables and lookups.
• Confident communicating with colleagues and managing deadlines.
• Experience using a CRM such as HubSpot, Salesforce or Zoho.
• Good understanding of data protection and confidentiality.

Responsibilities

• Maintain CRM records, user permissions and data quality.
• Build weekly reports in Excel and create simple performance dashboards.
• Support onboarding, system training and internal documentation.
• Coordinate tasks across operations, sales and customer support.
• Identify opportunities to automate repetitive processes.
• Liaise with external software suppliers to resolve issues.
• Follow GDPR and information security procedures.

Tools

Excel (Pivot tables/lookups)

HubSpot

Salesforce

Zoho

2+ years experience

Communication

Data protection

Job description

TEST VACANCY – Digital Operations Coordinator

Company: Career Poster Test Company (fictional)
Location: Manchester – Hybrid (2 days office)
Salary: £32,000–£36,000
Contract: Full-time, permanent

About the role

We are looking for an organised Digital Operations Coordinator to help improve our internal systems, reporting and team workflows. You will support CRM administration, monitor performance data, manage supplier queries and work with colleagues to streamline everyday processes.

Key responsibilities

• Maintain CRM records, user permissions and data quality.
• Build weekly reports in Excel and create simple performance dashboards.
• Support onboarding, system training and internal documentation.
• Coordinate tasks across operations, sales and customer support.
• Identify opportunities to automate repetitive processes.
• Liaise with external software suppliers to resolve issues.
• Follow GDPR and information security procedures.

Essential requirements

• At least 2 years’ experience in operations, administration or CRM support.
• Strong Excel skills, including pivot tables and lookups.
• Confident communicating with colleagues and managing deadlines.
• Experience using a CRM such as HubSpot, Salesforce or Zoho.
• Good understanding of data protection and confidentiality.

Desirable

• Experience with Power BI or Looker Studio.
• Experience documenting workflows or using automation tools.