Digital Learning Manager

The Methodist Church in Britain; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Pension contribution

25 days annual leave plus bank hols

Buy up to five days leave

Season ticket loan

Coaching and mentoring

Employee assistance programme

Life assurance (3x salary)

Job summary

The Methodist Church in Britain is seeking a Senior Digital Learning Manager to lead design, development and delivery of digital learning for social workers and leaders. You will drive accessibility, QA and platform improvements while line-managing Digital Learning Officers.

Hybrid working applies with two days a week in London, and flexibility for those outside the M25. You will collaborate across programme management and curriculum teams to enhance learner experience.

Qualifications

• Experience in digital learning, learning technology, e‑learning or digital content development.
• Experience leading digital learning across multiple programmes or projects.
• Experience supervising staff and supporting development.
• Experience designing and quality assuring digital learning content, including e‑learning.
• Experience applying QA processes for digital content and learning products.
• Experience implementing WCAG 2.2 AA accessibility standards.

Responsibilities

• Provide operational leadership across the programme portfolio, overseeing design, development, implementation and improvement of digital learning products, content and services.
• Lead accessibility, testing and quality assurance across digital learning, including WCAG 2.2 AA compliance.
• Oversee development of online learning, resources, assessments and platform-based experiences.
• Line-manage Digital Learning Officers, leading workload planning, performance and professional development.
• Oversee operation and improvement of digital learning platforms, including coordinating platform changes, testing and releases.

Skills

Instructional design

Digital pedagogy

Blended learning

AI in learning

Leadership

Stakeholder management

Education

Relevant qualification or equivalent experience

Tools

Moodle

Job description

This permanent full-time post sits in the central Digital Learning Team within Frontline's Programme Management department, supporting social workers and leaders across its programme portfolio. The role oversees digital learning products, content and platforms, with accessibility and quality assurance at the centre, and includes line management of Digital Learning Officers. Hybrid working involves two days a week in the London office, with flexibility for those outside the M25.

What the job involves

• Provide operational leadership across the programme portfolio, overseeing design, development, implementation and improvement of digital learning products, content and services
• Lead accessibility, testing and quality assurance across digital learning, including WCAG 2.2 AA compliance
• Oversee development of online learning, resources, assessments and platform-based experiences
• Line-manage Digital Learning Officers, leading workload planning, performance and professional development
• Oversee operation and improvement of digital learning platforms, including coordinating platform changes, testing and releases
• Identify and support responsible use of AI, automation and emerging technologies to improve quality and efficiency
• Translate curriculum and learning designs into accessible, engaging digital experiences
• Oversee the Digital Learning service desk and address recurring issues
• Act as key point of contact for digital learning, building relationships with programme, curriculum and delivery teams
• Manage implementation and delivery risks, issues and dependencies
• Deputise for the Senior Digital Learning Team Lead as required
• Use feedback and data to improve learner experience and platform functionality

What’s required

Qualifications

• Relevant professional qualification or equivalent experience in education, teaching, learning, digital learning, learning technology or instructional design

Experience

• Working in a digital learning, learning technology, e-learning or digital content development role
• Leading or coordinating digital learning across multiple programmes, projects or workstreams
• Managing or supervising staff and supporting their development
• Designing, building and quality assuring digital learning content, including e-learning
• Establishing or applying quality assurance processes for digital content and learning products
• Implementing accessibility standards in digital learning environments, including WCAG 2.2 AA

Skills & knowledge

• Strong working knowledge of Moodle or comparable virtual learning environments
• Instructional design principles, digital pedagogy and online and blended learning models
• Using technology, automation or digital tools to improve efficiency, quality or user experience
• Experience implementing AI-enabled tools within learning, content development or digital operations
• Working with multiple stakeholders and managing competing priorities
• Strong leadership, team management, organisational and project management skills

Other

• Excellent communication and stakeholder management skills
• Strong attention to detail and commitment to quality
• Strong problem-solving skills and sound judgement

What’s offered

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave plus bank holidays, with office closure from 25 December to 1 January
• Option to buy up to five days' annual leave a year
• Interest-free loan for season ticket
• Personal coaching and mentoring
• Employee assistance programme
• Life assurance scheme (three times salary)