Digital Learning Officer - Fixed Term Contract to 18 months

Great Places Housing Association; Lancashire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension (DC scheme)

Healthcare (WPA)

Annual leave 26–30 days

Hybrid and flexible working

Professional membership fees

Market Place discounts

Wellbeing initiatives

Job summary

Great Places Housing Association is seeking a Digital Learning Officer to manage the Thrive platform, coordinate essential learning activities and provide insightful reporting. The role focuses on accessible, well-embedded digital learning across the organisation, with scope to enhance systems and drive data-led improvements.

The role requires experience in learning platforms, data reporting, and a customer-focused approach, with a fixed-term contract of 18 months and a salary of £29,832.42 at

Qualifications

• Experience in learning, L&D, HR or people coordination.
• Experience using and supporting a Learning Management System or learning platform.
• Experience producing reports with learning data.

Responsibilities

• Act as main contact for Thrive learning platform, handling queries and enhancements.
• Ensure platform supports all learning activities and reporting.
• Promote platform usage with dashboards and data insights.
• Maintain platform setup for role-specific learning and compliance.

Skills

L&D coordination

LMS experience

Data reporting

CIPD Level 3

Education

CIPD Level 3 (desirable)

Job description

Digital Learning Officer - Fixed Term Contract to 18 months

Location: Head Office - Didsbury

Salary: £29,832.42

You will play a key role in shaping and improving how learning is experienced across Great Places, using the learning platform as the foundation for learning delivery, insight and engagement. You will support all forms of learning, including face to face, blended and digital learning, and will focus on making sure learning is easy to access, well embedded and supported by clear data and insight. Working closely with the People Development team, you will be involved across the full learning cycle, with opportunities to innovate, enhance systems and continuously improve how learning is delivered and experienced.

What you'll be doing

Learning Platform and Digital Enablement

• Act as the main point of contact for Great Places' learning platform provider (Thrive), managing day to day system queries, issues and enhancement requests.
• Ensure the learning platform effectively supports all learning activity, including face to face delivery, attendance management, learning assignment and reporting.
• Keep up to date with new platform functionality and assess opportunities to improve the experience for colleagues, managers and leaders.
• Promote effective use of the learning platform across the organisation, including supporting managers and leaders to use dashboards and data to monitor learning progress and completion.
• Maintain the platform setup so colleagues are allocated appropriate essential and role specific learning.
• Support the development of new system functionality and contribute to integration opportunities with other platforms where appropriate.

Learning Coordination and Support

• Coordinate elements of the essential learning offer and selected team led learning initiatives, supporting planning, scheduling, attendance and smooth delivery.
• Work collaboratively with People Development colleagues to support end to end learning activity.
• Contribute to the creation, update or improvement of digital learning content where opportunities arise.

Reporting, Data and Audit

• Produce and manage regular learning data and reports, including monthly essential learning (Sharing Greatness) completion statistics.
• Share clear and accurate learning data with stakeholders to support compliance, assurance and decision making.
• Provide audit ready learning data, evidence and reporting to support internal and external audits.
• Support continuous improvement actions arising from audits, reporting insights and feedback.

Learning coordination and customer experience

• Maintain accurate learning records, system data and reports.
• Act as a key point of contact for learning related queries, resolving issues promptly or escalating where appropriate.
• Provide a high standard of customer service to internal customers, ensuring colleagues, managers and leaders receive timely, clear and supportive guidance.
• Provide flexible coordination support across the People Development function as required.

What you'll need

• CIPD Level 3 in Learning and Development or equivalent experience (desirable).
• Experience working in a learning, L&D, HR or people focused coordination role.
• Experience of using and supporting a Learning Management System or learning platform.
• Experience of producing reports and working with learning or people data.

What we need from you

• Strong digital and systems capability, with confidence working across learning platforms and tools.
• Good analytical skills and attention to detail, particularly when working with data and reporting.
• Strong organisational skills with the ability to manage multiple priorities.
• Clear and effective written and verbal communication skills.
• A customer focused approach, with a commitment to delivering a positive learning experience for colleagues.
• A proactive, flexible and improvement focused mindset.

What we give you in return for your hard work and commitment

• PensionDC scheme (up to 10% contribution from both colleagues and Great Places)
• WPAHealthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
• Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Greater Working We offer Hybrid and flexible working.
• Professional fees The business pays the cost of one professional membership fee for each colleague
• The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

Closing date: 6th November2026

Shortlist date: 7th November 2026

Interview date: TBC