Digital Learning Officer

The Methodist Church in Britain; United Kingdom; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive employer pension

25 days annual leave + bank holidays

Flexible working hours

Life assurance at three times salary

Employee assistance programme

Job summary

Frontline's central Digital Learning Team is hiring a permanent Digital Learning Officer to support social work programmes from entry through to leadership. The role focuses on building e-learning and digital resources, maintaining learning platforms, onboarding participants, and answering learner queries.

The position offers hybrid working with regular office attendance and close collaboration with curriculum colleagues to ensure accessible content, WCAG compliance, and continuous improvements

Qualifications

• Experience in digital learning, learning technology or a comparable role.
• Experience creating or updating digital content or online learning materials.
• Experience supporting learners, users or stakeholders.
• Experience managing multiple priorities across activities.
• Experience working in education, professional development or training environments.
• Experience supporting digital assessments or learning activities.

Responsibilities

• Build and maintain digital learning content across Frontline's learning platforms.
• Develop e-learning, learner resources, assessments and digital materials.
• Translate curriculum content into accessible digital learning experiences.
• Administer learning platforms and create programme spaces and learner journeys.
• Support participant onboarding and access management.
• Respond to participant, facilitator and stakeholder queries and troubleshoot access and platform issues.
• Set up webinars, virtual classrooms and other online learning activities.
• Support accessibility reviews, user testing and quality assurance checks.
• Produce guidance and support materials for learners and facilitators.
• Support compliance with WCAG 2.2 AA accessibility standards.
• Identify improvements to learner experience, usability and efficiency, including use of automation and AI.
• Support programme mobilisation and the implementation of new programmes and services.

Skills

Online learning approaches

Accessibility and inclusive design

Digital literacy with new technologies

Tools

Moodle

Articulate Storyline

Articulate Rise

HTML/SCORM

AI tools for content

Job description

A permanent Digital Learning Officer post in the central Digital Learning Team within Frontline's Programme Management directorate, supporting social work programmes from entry through to leadership. The role centres on building e-learning and digital resources, maintaining learning platforms, onboarding participants and answering learner queries. It offers hybrid working with regular office attendance and involves close work with programme and curriculum colleagues on accessible content. Fit depends on experience of learning management systems and e-learning authoring tools.

What the job involves

• Build and maintain digital learning content across Frontline's learning platforms
• Develop e-learning, learner resources, assessments and digital materials
• Translate curriculum content into accessible digital learning experiences
• Administer learning platforms and create programme spaces and learner journeys
• Support participant onboarding and access management
• Respond to participant, facilitator and stakeholder queries and troubleshoot access and platform issues
• Set up webinars, virtual classrooms and other online learning activities
• Support accessibility reviews, user testing and quality assurance checks
• Produce guidance and support materials for learners and facilitators
• Support compliance with WCAG 2.2 AA accessibility standards
• Identify improvements to learner experience, usability and efficiency, including use of automation and AI
• Support programme mobilisation and the implementation of new programmes and services

What’s required

Experience

• Experience in digital learning, learning technology, digital content, programme support or a comparable role
• Experience creating, maintaining or updating digital content or online learning materials
• Experience supporting users, learners, customers or stakeholders
• Experience managing multiple priorities across a range of activities
• Experience working in education, professional development or training environments
• Experience supporting digital assessments or learning activities

Skills & knowledge

• Understanding of online learning, digital learning or learner support approaches
• Understanding of accessibility and inclusive design principles
• Strong digital literacy and confidence learning and using new technologies and systems

Other

• Strong organisational skills and ability to manage competing priorities
• Excellent written and verbal communication skills
• Strong problem-solving skills and a proactive approach
• Commitment to a high-quality learner experience and excellent attention to detail
• Ability to build positive relationships with a range of stakeholders
• Collaborative and supportive approach to team working

Nice to have

• Experience using Moodle or comparable learning management systems
• Experience creating e-learning content with tools such as Articulate Storyline or Rise
• Knowledge of HTML, SCORM or related learning technologies
• Experience supporting webinars, virtual classrooms or online events
• Familiarity with user research, UX design, WCAG and platform administration
• Experience using AI tools to support content creation, administration or process improvement
• Curiosity about digital learning and emerging technologies

What’s offered

• Competitive employer pension contribution
• 25 days annual leave plus bank holidays, with the office closed 25 December to 1 January
• Option to buy up to five days' annual leave a year
• Flexible working hours
• Life assurance at three times salary
• Personal coaching and mentoring, and employee assistance programme
• Volunteering days
• Interest-free season ticket loan, cycle loan scheme and deposit loan scheme