Digital Learning Officer - Fixed Term Contract to 18 months

Great Places Housing Group; Manchester; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension

Healthcare auto enrolled

Annual leave 26–30 days + Bank Holiday

Hybrid and flexible working

Professional membership fees covered

Employee discounts via Market Place

Health and wellbeing initiatives

Job summary

Great Places Housing Group is seeking a Digital Learning Officer to shape and improve how learning is experienced across the organisation. You will manage Thrive as the Learning Platform, support the People Development team, and ensure learning access, data insight and engagement are embedded in everyday practice.

You will coordinate essential and team-led learning, develop digital content where possible, and provide accurate reporting to support compliance and decision making.

Qualifications

• CIPD Level 3 in Learning and Development or equivalent experience.
• Experience working in a learning, L&D, HR or people focused coordination role.
• Experience of using and supporting a Learning Management System or learning platform.
• Experience of producing reports and working with learning or people data.

Responsibilities

• Act as the main point of contact for Great Places’ learning platform provider (Thrive), managing day to day system queries, issues and enhancement requests.
• Promote effective use of the learning platform across the organisation, including supporting managers and leaders to use dashboards and data to monitor learning progress and completion.
• Produce and manage regular learning data and reports, including monthly essential learning completion statistics.
• Provide audit ready learning data, evidence and reporting to support internal and external audits.
• Maintain accurate learning records, system data and reports.

Skills

Strong digital & systems capability

Analytical skills

Organisational skills

Written & verbal communication

Customer-focused approach

Proactive & improvement mindset

Education

CIPD Level 3 in Learning and Development or equivalent experience

Tools

Learning Management System

Job description

Digital Learning Officer
You will play a key role in shaping and improving how learning is experienced across Great Places, using the learning platform as the foundation for learning delivery, insight and engagement. You will support all forms of learning, including face to face, blended and digital learning, and will focus on making sure learning is easy to access, well embedded and supported by clear data and insight. Working closely with the People Development team, you will be involved across the full learning cycle, with opportunities to innovate, enhance systems and continuously improve how learning is delivered and experienced.

What you’ll be doing

Learning Platform and Digital Enablement

• Act as the main point of contact for Great Places’ learning platform provider (Thrive), managing day to day system queries, issues and enhancement requests.
• Ensure the learning platform effectively supports all learning activity, including face to face delivery, attendance management, learning assignment and reporting.
• Keep up to date with new platform functionality and assess opportunities to improve the experience for colleagues, managers and leaders.
• Promote effective use of the learning platform across the organisation, including supporting managers and leaders to use dashboards and data to monitor learning progress and completion.
• Maintain the platform setup so colleagues are allocated appropriate essential and role specific learning.
• Support the development of new system functionality and contribute to integration opportunities with other platforms where appropriate.

Learning Coordination and Support

• Coordinate elements of the essential learning offer and selected team led learning initiatives, supporting planning, scheduling, attendance and smooth delivery.
• Work collaboratively with People Development colleagues to support end to end learning activity.
• Contribute to the creation, update or improvement of digital learning content where opportunities arise.

Reporting, Data and Audit

• Produce and manage regular learning data and reports, including monthly essential learning (Sharing Greatness) completion statistics.
• Share clear and accurate learning data with stakeholders to support compliance, assurance and decision making.
• Provide audit ready learning data, evidence and reporting to support internal and external audits.
• Support continuous improvement actions arising from audits, reporting insights and feedback.

Learning Coordination And Customer Experience

• Maintain accurate learning records, system data and reports.
• Act as a key point of contact for learning related queries, resolving issues promptly or escalating where appropriate.
• Provide a high standard of customer service to internal customers, ensuring colleagues, managers and leaders receive timely, clear and supportive guidance.
• Provide flexible coordination support across the People Development function as required.

What you’ll need

• CIPD Level 3 in Learning and Development or equivalent experience (desirable).
• Experience working in a learning, L&D, HR or people focused coordination role.
• Experience of using and supporting a Learning Management System or learning platform.
• Experience of producing reports and working with learning or people data.

What we need from you

• Strong digital and systems capability, with confidence working across learning platforms and tools.
• Good analytical skills and attention to detail, particularly when working with data and reporting.
• Strong organisational skills with the ability to manage multiple priorities.
• Clear and effective written and verbal communication skills.
• A customer focused approach, with a commitment to delivering a positive learning experience for colleagues.
• A proactive, flexible and improvement focused mindset.

What we give you in return for your hard work and commitment

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
• Annual leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Greater Working ¦ We offer Hybrid and flexible working.
• Professional fees ¦ The business pays the cost of one professional membership fee for each colleague
• The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing