Digital Implementation & Change Lead, CSS UK

Akkodis; Stevenage; On-site; GBP 70,000 - 100,000; Full time

Job summary

MBDA in Stevenage seeks a dynamic NTIP Implementation Lead to drive deployment and organizational adoption of digital tools for customer support and services. You will lead change initiatives, align with international MBDA standards, and ensure tools integrate into daily workflows for efficient, world‑class support.

Responsibilities include leading UAT, validating requirements, and coordinating with engineers and end-users to overcome barriers.

Qualifications

• Experience implementing digital tools in customer support or PLM environments.
• Change management experience with user adoption and training.
• Strong analytical skills to translate processes into requirements.
• Ability to influence stakeholders across cultures.

Responsibilities

• Lead deployment of digital tools within CSS UK and ensure adoption.
• Develop and execute a change management roadmap.
• Lead UAT and validation with end users and document outcomes.
• Coordinate with international MBDA colleagues and cross‑functional teams.

Skills

Jira/Confluence knowledge

Business Analysis

Change Management

Stakeholder management

Analytical mindset

Tools

TestRail

BREX tooling

CSDB

S1000D standards

PLM tooling

Job description

MBDA in Stevenage seeks a dynamic NTIP Implementation Lead to drive deployment and organizational adoption of digital tools for customer support and services. You will lead change initiatives, align with international MBDA standards, and ensure tools integrate into daily workflows for efficient, world‑class support.

Responsibilities include leading UAT, validating requirements, and coordinating with engineers and end-users to overcome barriers.