NTIP Implementation Lead

Line Up Aviation; Stevenage; On-site; GBP 68,000 - 97,000; Full time

Job summary

Line Up Aviation seeks an NTIP Implementation Lead on a 6-month contract in Stevenage. You will lead deployment of digital tools in the UK Customer Support & Services org, ensuring on-time delivery and full workflow integration.

The role involves change management, UAT leadership, and cross‑functional coordination with global teams to meet business goals. Responsibilities cover gap analysis, stakeholder engagement, test scripting, and go-live readiness.

Qualifications

• Experience implementing digital tools in customer support/Life-cycle management environments.
• Proven change management experience (PROSCI or similar) focused on user adoption.
• Strong business analysis skills translating processes into technical requirements.
• Ability to influence cross-cultural stakeholders without direct authority.

Responsibilities

• Identify gaps between tool functionality and business needs and propose enhancements.
• Standardize tool usage with global teams while meeting UK requirements.
• Develop a change management strategy to transition to new digital workflows.
• Build relationships across diverse teams and bridge technical and user perspectives.
• Lead end-to-end UAT for the UK, translating requirements into test scripts.
• Coordinate testing with end-users and manage defect resolutions.

Skills

Change management

Business analysis

Stakeholder management

Tools

Jira

Confluence

TestRail

BREX

CSDB

S1000D

Job description

On behalf of our client, we are seeking to recruit a NTIP Implementation Lead to join on an initial 6 -month contract. As the NTIP Implementation Lead you will lead the deployment and organizational adoption of critical digital tools within the Customer Support & Services UK organization. You will be responsible for ensuring that our digital tools for in-service support are not only deployed on time but are fully integrated into the daily workflows of our teams, driving efficiency and world-leading support for our customers.

Role: NTIP Implementation Lead
Pay: £60.00 per hour Via Umbrella
Location: Stevenage
Contract: Monday- Friday, 37 Hours per week, 6 Months contract
IR35 Status: Inside
Security Clearance: SC needed however BPSS to start

Responsibilities

• Identify discrepancies between tool functionality and business needs, proposing enhancements or process changes to bridge the gap and adhering to S-series standards.
• Work with international colleagues to standardize tool utilization, ensuring local UK requirements are met while aligning with global strategic objectives.
• Develop and execute a comprehensive change management strategy to transition the CSS organization from legacy processes to the new digital environment.
• Build high-trust relationships across diverse, cross-cultural teams. Act as the bridge between technical developers and end-users to ensure buy-in at all levels
• Proactively identify potential resistance to change and implement mitigation strategies to ensure a smooth transition
• Lead the end-to-end UAT process for the UK, translating business requirements into detailed test scripts and scenarios
• Coordinate with end-users to execute testing, capturing feedback and managing the defect resolution process with technical teams. Working out potential solutions if resource is limited with a need to get hands-on in testing the tool.
• Define and verify "Go-Live" criteria, ensuring the business is fully prepared and the tool is fit-for-purpose before deployment.
• Utilize Agile methodologies to manage the implementation roadmap, ensuring iterative delivery and constant feedback loops
• Manage project milestones, risks, and dependencies, providing clear visibility on progress to senior leadership

Essential Requirements

• Experience implementing digital tools specifically within a customer support, product lifecycle management (PLM), or in-service support environment.
• Demonstrated experience in Change Management (e.g., PROSCI or similar frameworks) with a focus on user adoption.
• : Strong Business Analysis skills with the ability to understand complex processes and translate them into technical requirements.
• Ability to manage cross-cultural personalities and influence stakeholders without direct authority.
• Preferable knowledge of Atlassian (Jira/Confluence), TestRail, Technical Publication/PLM, Common Source Databases (CSDB) and Business Rules (BREX) tooling or similar. Integrated Logistic Support (ILS ecosystems) e.g. S1000D, S3000F standards

Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants.