Digital Transformation & Change Lead - Hybrid

Certain Advantage; Stevenage; Hybrid; GBP 68,000 - 97,000; Full time

Job summary

World Class Defence Organisation is seeking a Digital Implementation & Change Manager on a 6‑month contract in Stevenage. The role focuses on deploying digital tools within Customer Support & Services UK, driving a full business transformation and ensuring tools are integrated into daily workflows.

The position requires experience in digital transformation, stakeholder engagement and change management, with a preference for PLM and in‑service support environments.

Qualifications

• Experience leading digital tool deployments in customer support, PLM, or in-service environments.
• Proven change management experience using PROSCI or similar frameworks with emphasis on user adoption.
• Strong analytical skills to translate requirements into technical specs.
• Ability to influence stakeholders across diverse teams without direct authority.

Responsibilities

• International Alignment: standardize tool use while meeting UK requirements and global objectives.
• Gap Analysis: identify tool shortfalls and propose enhancements to close the gap.
• Change Roadmap: create and execute a plan to move from legacy processes to digital systems.
• Stakeholder Engagement: build trusted relationships across cross‑cultural teams.
• Impact Assessment: anticipate resistance and mitigate for a smooth transition.
• UAT Leadership: lead UK end‑to‑end UAT with detailed scripts and scenarios.
• Agile Delivery: manage roadmap with sprints, milestones, risks and dependencies.

Skills

Digital Transformation

Change Management

Stakeholder Engagement

Systems Implementation

Tools

Jira

Confluence

TestRail

PLM Tools

CSDB

BREX tooling

S1000D

S3000F

Job description

World Class Defence Organisation is seeking a Digital Implementation & Change Manager on a 6‑month contract in Stevenage. The role focuses on deploying digital tools within Customer Support & Services UK, driving a full business transformation and ensuring tools are integrated into daily workflows.

The position requires experience in digital transformation, stakeholder engagement and change management, with a preference for PLM and in‑service support environments.