Head of Product Support - Tactical Strike

MBDA; Stevenage; Híbrido; GBP 68.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus up to 21%

Pension up to 14%

Flexible working

Enhanced parental leave

Site facilities including subsidised

Healthcare Cash Plan

Descripción de la vacante

MBDA is seeking a Head of Product Support in Stevenage to lead the delivery of in-service support for four products, coordinating with customers, engineering, sales and procurement to ensure service availability and business growth.

You will manage a multi-skilled team, drive a cost-effective support strategy, and navigate an international environment while upholding security requirements.

Formación

• Educated to technical degree standard or equivalent industry experience.
• Understanding UK In Service operational needs from user, procurer and supplier perspectives.
• Knowledge of DEF-STAN 00-60/00-600 standards, policies and processes.
• Ability to work in an international environment with customers, teams and suppliers.
• Proven people management skills and leadership behaviours.
• Working knowledge of aerospace and defence support models.

Responsabilidades

• Provide leadership and technical direction in in-service support for 4 products.
• Lead a multi-skilled team of managers and support engineers.
• Maintain and deliver cost-effective in-service support strategy.
• Collaborate with customers, engineering, sales and procurement to support business-winning activities.
• Plan and implement measures to ensure continued system availability until out-of-service date.

Conocimientos

People management

Leadership

In-service operations

International collaboration

DEF-STAN knowledge

Educación

Technical degree

Descripción del empleo

Stevenage Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities

Salary

Up to £75,000 depending on experience

Dynamic (hybrid) working

1-2 days per week on-site due to workload classification

Security Clearance

British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

You typically need 5 years of continuous UK residency. Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

What we can offer you

• Company Bonus: Bonus of up to 21% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

The opportunity

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities. Working with Customers, Customer Support, Engineering, B&P, Sales & Business Development, Project Procurement, Partners and Suppliers the Head of Product Support will maintain the support strategy, evolve, plan and deliver comprehensive, cost-effective, in-service support for their product range. The delivery of this in service support capability is critical to system availability along with user capability/satisfaction and thus MBDA reputation.

You will be leading a team of multi-skilled managers and support engineers working in a dynamic environment delivering for our in service customers and users, responding to issues and requests for help as they arise, as well as planning and implementing measures to ensure our ability to continue doing so until the out of service date for each system.

What we’re looking for from you

• Educated to technical degree standard or have appropriate equivalent industry experience
• A good understanding and practical experience of UK In Service operational needs with the ability to see User, Procurer, and Supplier perspectives
• Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600)
• An ability to work in an international environment (customers, team members and suppliers)
• Effective people management skills and leadership behaviours
• A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

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