Hybrid Digital Change Leader - Implementation & Adoption

Certain Advantage; Stevenage; Hybrid; GBP 68,000 - 97,000; Full time

Job summary

World Class Defence Organisation seeks a Digital Implementation & Change Manager on a 6‑month contract in Stevenage. The role is hybrid/onsite with two days per week on site and remote flexibility.

The contractor will lead business transformation, ensuring digital tools are deployed and integrated into daily workflows, driving efficiency and world‑leading support. Responsibilities include change management, stakeholder engagement, UAT leadership, and Agile delivery, with experience in PLM/CSDB

Qualifications

• Experience implementing digital tools in a customer support, PLM, or in-service support environment.
• Change management experience (PROSCI or similar) with focus on user adoption.
• Strong business analysis skills to translate processes into technical requirements.
• Ability to influence stakeholders across cross‑cultural teams.
• Technical knowledge of Atlassian tools and related tooling is beneficial.

Responsibilities

• International alignment to standardize tool use while meeting UK requirements.
• Conduct gap analysis and propose enhancements to bridge the gaps.
• Develop and execute a change roadmap for legacy to digital processes.
• Engage stakeholders across diverse teams to secure buy-in.
• Identify resistance risks and mitigate to ensure smooth transition.
• Lead end-to-end UAT for the UK and translate requirements into tests.
• Coordinate user testing and manage defect resolution with tech teams.
• Define go-live criteria and ensure readiness before deployment.
• Manage sprint milestones, risks, and dependencies with governance.

Skills

Change management

Stakeholder engagement

Business analysis

Agile project delivery

UAT leadership

Cross-cultural collaboration

Tools

Jira/Confluence

TestRail

PLM

CSDB

BREX tooling

ILS ecosystems (S1000D/S3000F)

Job description

World Class Defence Organisation seeks a Digital Implementation & Change Manager on a 6‑month contract in Stevenage. The role is hybrid/onsite with two days per week on site and remote flexibility.

The contractor will lead business transformation, ensuring digital tools are deployed and integrated into daily workflows, driving efficiency and world‑leading support. Responsibilities include change management, stakeholder engagement, UAT leadership, and Agile delivery, with experience in PLM/CSDB