Digital Implementation & Change Manager

Certain Advantage; Stevenage; Hybrid; GBP 68,000 - 97,000; Full time

Job summary

World Class Defence Organisation is seeking a Digital Implementation & Change Manager on a 6‑month contract in Stevenage. The role focuses on deploying digital tools within Customer Support & Services UK, driving a full business transformation and ensuring tools are integrated into daily workflows.

The position requires experience in digital transformation, stakeholder engagement and change management, with a preference for PLM and in‑service support environments.

Qualifications

• Experience leading digital tool deployments in customer support, PLM, or in-service environments.
• Proven change management experience using PROSCI or similar frameworks with emphasis on user adoption.
• Strong analytical skills to translate requirements into technical specs.
• Ability to influence stakeholders across diverse teams without direct authority.

Responsibilities

• International Alignment: standardize tool use while meeting UK requirements and global objectives.
• Gap Analysis: identify tool shortfalls and propose enhancements to close the gap.
• Change Roadmap: create and execute a plan to move from legacy processes to digital systems.
• Stakeholder Engagement: build trusted relationships across cross‑cultural teams.
• Impact Assessment: anticipate resistance and mitigate for a smooth transition.
• UAT Leadership: lead UK end‑to‑end UAT with detailed scripts and scenarios.
• Agile Delivery: manage roadmap with sprints, milestones, risks and dependencies.

Skills

Digital Transformation

Change Management

Stakeholder Engagement

Systems Implementation

Tools

Jira

Confluence

TestRail

PLM Tools

CSDB

BREX tooling

S1000D

S3000F

Job description

World Class Defence Organisation is currently looking to recruit a Digital Implementation & Change Manager subcontractor on an initial 6 month contract.
This role would suit candidates who have previously held positions such as NTIP Implementation Lead, Digital Transformation Manager, Business Change Manager, Digital Implementation Manager, Business Transformation Manager, Business Systems Implementation Manager, PLM Implementation Manager, Digital Delivery Manager - particularly those with experience in digital transformation, stakeholder engagement, change management and systems implementation.

Rate: £60 per hour
Location: Stevenage
Hybrid / Remote working: Onsite 2 days per week, the rest working from home remote. Can be flexible on working hours (between site hours etc). A compressed 4 day week (Monday to Thursday) is also possible
Contract: 37 Hours per week
Overtime: Hours worked over 37 hours per week will be calculated at 'time and a quarter'
Duration: 6 Months (initially and then ongoing and long-term thereafter)
IR35 status: Inside IR35 (Umbrella)

Digital Implementation & Change Manager Job Description

The department play a vital role in maintaining the company's reputation, which is key to building and maintaining long term relationships for our future prosperity.
They are involved throughout the lifecycle for all products including weapon systems, missiles, test equipment, training and support equipment and we work as part of an integrated multinational team.
They are seeking a dynamic Digital Implementation & Change Manager to lead the deployment and organizational adoption of critical digital tools within the Customer Support & Services UK organization. This is not merely a technical rollout; it is a business transformation. You will be responsible for ensuring that digital tools for in-service support are not only deployed on time but are fully integrated into the daily workflows of our teams, driving efficiency and world-leading support for customers.

Key Responsibilities:

Business Analysis & Solution Shaping

• International Alignment: Work with international colleagues to standardize tool utilization, ensuring local UK requirements are met while aligning with global strategic objectives.
• Gap Analysis: Identify discrepancies between tool functionality and business needs, proposing enhancements or process changes to bridge the gap and adhering to S-series standards

Strategic Change Management & Adoption

• Change Roadmap: Develop and execute a comprehensive change management strategy to transition the organization from legacy processes to the new digital environment.
• Stakeholder Engagement: Build high-trust relationships across diverse, cross-cultural teams. Act as the bridge between technical developers and end-users to ensure buy-in at all levels.
• Impact Assessment: Proactively identify potential resistance to change and implement mitigation strategies to ensure a smooth transition.

Validation & UAT (User Acceptance Testing)

• UAT Leadership: Lead the end-to-end UAT process for the UK, translating business requirements into detailed test scripts and scenarios.
• User Validation: Coordinate with end-users to execute testing, capturing feedback and managing the defect resolution process with technical teams. Working out potential solutions if resource is limited with a need to get hands-on in testing the tool.
• Operational Readiness: Define and verify "Go-Live" criteria, ensuring the business is fully prepared and the tool is fit-for-purpose before deployment.

Agile Project Delivery

• Sprint & Milestone Management: Utilize Agile methodologies to manage the implementation roadmap, ensuring iterative delivery and constant feedback loops.
• Governance: Manage project milestones, risks, and dependencies, providing clear visibility on progress to senior leadership.

Skillset/experience required:

• Proven Track Record: Experience implementing digital tools specifically within a customer support, product lifecycle management (PLM), or in-service support environment.
• Change Expertise: Demonstrated experience in Change Management (e.g., PROSCI or similar frameworks) with a focus on user adoption.
• Analytical Mindset: Strong Business Analysis skills with the ability to understand complex processes and translate them into technical requirements.
• Stakeholder Influence: Ability to manage cross-cultural personalities and influence stakeholders without direct authority.
• Technical (beneficial): Preferable knowledge of Atlassian (Jira/Confluence), TestRail, Technical Publication/PLM, Common Source Databases (CSDB) and Business Rules (BREX) tooling or similar. Integrated Logistic Support (ILS ecosystems) e.g. S1000D, S3000F standards.