Digital Transformation & Change Lead (Hybrid, 6mo)

Tatton Recruitment; Stevenage; Hybrid; GBP 68,000 - 97,000; Full time

Job summary

World Class Defence Organisation is seeking a Digital Implementation & Change Manager on a 6-month contract. The role focuses on leading deployment of digital tools within UK Customer Support & Services, ensuring adoption and integration into daily workflows.

The candidate will drive change management, stakeholder engagement, and agile delivery across international teams, with an emphasis on business transformation beyond mere rollout.

Qualifications

• Experience implementing digital tools in customer support, PLM, or in-service support environments.
• Change management experience using PROSCI or similar frameworks with a focus on user adoption.
• Strong analytical mindset with ability to translate processes into technical requirements.
• Ability to influence stakeholders across cross-cultural teams without direct authority.
• Technical tooling knowledge including Jira/Confluence, TestRail and related PLM/ILS tools is a plus.

Responsibilities

• Lead business analysis and solution shaping for digital deployments.
• Coordinate international alignment of tool usage with global objectives.
• Develop and execute a comprehensive change management plan and adoption strategy.
• Lead UAT and validation activities to ensure tool readiness and fit-for-purpose deployment.
• Drive agile delivery, governance, and milestone tracking across multiple teams.

Skills

Track record

Change management

Analytical mindset

Stakeholder influence

ATlassian Jira/Confluence

Tools

TestRail

CSDB

BREX

S1000D/S3000F

PLM tooling

Job description

World Class Defence Organisation is seeking a Digital Implementation & Change Manager on a 6-month contract. The role focuses on leading deployment of digital tools within UK Customer Support & Services, ensuring adoption and integration into daily workflows.

The candidate will drive change management, stakeholder engagement, and agile delivery across international teams, with an emphasis on business transformation beyond mere rollout.