Digital Tool Adoption Lead - NTIP Implementation

Line Up Aviation; Stevenage; On-site; GBP 68,000 - 97,000; Full time

Job summary

Line Up Aviation seeks an NTIP Implementation Lead on a 6-month contract in Stevenage. You will lead deployment of digital tools in the UK Customer Support & Services org, ensuring on-time delivery and full workflow integration.

The role involves change management, UAT leadership, and cross‑functional coordination with global teams to meet business goals. Responsibilities cover gap analysis, stakeholder engagement, test scripting, and go-live readiness.

Qualifications

• Experience implementing digital tools in customer support/Life-cycle management environments.
• Proven change management experience (PROSCI or similar) focused on user adoption.
• Strong business analysis skills translating processes into technical requirements.
• Ability to influence cross-cultural stakeholders without direct authority.

Responsibilities

• Identify gaps between tool functionality and business needs and propose enhancements.
• Standardize tool usage with global teams while meeting UK requirements.
• Develop a change management strategy to transition to new digital workflows.
• Build relationships across diverse teams and bridge technical and user perspectives.
• Lead end-to-end UAT for the UK, translating requirements into test scripts.
• Coordinate testing with end-users and manage defect resolutions.

Skills

Change management

Business analysis

Stakeholder management

Tools

Jira

Confluence

TestRail

BREX

CSDB

S1000D

Job description

Line Up Aviation seeks an NTIP Implementation Lead on a 6-month contract in Stevenage. You will lead deployment of digital tools in the UK Customer Support & Services org, ensuring on-time delivery and full workflow integration.

The role involves change management, UAT leadership, and cross‑functional coordination with global teams to meet business goals. Responsibilities cover gap analysis, stakeholder engagement, test scripting, and go-live readiness.