Digital Fulfilment Optimisation & Insights Lead

The Range

Crownhill

Hybrid

GBP 38,000 - 52,000

Full time

18 hours ago
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Benefits offered by this job

Pension
Long service awards
Cycle to work scheme

Job summary

The Range in Plymouth is seeking a proactive Digital Fulfilment & Insights Advisor to optimise digital fulfilment across Click & Collect and Deliveroo. You will analyse data, work with stores and central teams, and drive improvements through reporting and stakeholder engagement in a hybrid (home/office/field) model.

You’ll travel nationally as required, develop dashboards, support IT/BI teams, and coach store leaders on fulfilment best practices.

Qualifications

  • Experience in retail operations, stock management or fulfilment.
  • Strong analytical skills and ability to translate data into actionable insights.
  • Experience using Excel and reporting tools such as Power BI.
  • Excellent communication and stakeholder management skills.
  • Ability to travel nationally as required.

Responsibilities

  • Support continuous improvement of digital fulfilment across all channels.
  • Visit stores to review processes and identify efficiency opportunities.
  • Coach Store Managers and Area Managers on best practice.
  • Investigate issues and implement corrective actions.
  • Analyze fulfilment, stock and order data to identify trends.
  • Produce insights and recommendations for operational decisions.
  • Monitor KPIs and highlight intervention areas.
  • Develop and enhance reporting, dashboards and KPIs.
  • Collaborate with IT/BI to define reporting requirements.

Skills

Analytical thinking
Retail operations experience
Stakeholder management
Excel
Power BI
Data interpretation
UAT experience
Process improvement
Willingness to travel

Tools

Power BI
Excel
OMS
WMS
ERP

Job description

The Range in Plymouth is seeking a proactive Digital Fulfilment & Insights Advisor to optimise digital fulfilment across Click & Collect and Deliveroo. You will analyse data, work with stores and central teams, and drive improvements through reporting and stakeholder engagement in a hybrid (home/office/field) model.

You’ll travel nationally as required, develop dashboards, support IT/BI teams, and coach store leaders on fulfilment best practices.

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