Digital Fulfilment & Insights Advisor

The Range; Crownhill; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Pension

Long service awards

Cycle to work scheme

Job summary

The Range in Plymouth is seeking a proactive Digital Fulfilment & Insights Advisor to optimise digital fulfilment across Click & Collect and Deliveroo. You will analyse data, work with stores and central teams, and drive improvements through reporting and stakeholder engagement in a hybrid (home/office/field) model.

You’ll travel nationally as required, develop dashboards, support IT/BI teams, and coach store leaders on fulfilment best practices.

Qualifications

• Experience in retail operations, stock management or fulfilment.
• Strong analytical skills and ability to translate data into actionable insights.
• Experience using Excel and reporting tools such as Power BI.
• Excellent communication and stakeholder management skills.
• Ability to travel nationally as required.

Responsibilities

• Support continuous improvement of digital fulfilment across all channels.
• Visit stores to review processes and identify efficiency opportunities.
• Coach Store Managers and Area Managers on best practice.
• Investigate issues and implement corrective actions.
• Analyze fulfilment, stock and order data to identify trends.
• Produce insights and recommendations for operational decisions.
• Monitor KPIs and highlight intervention areas.
• Develop and enhance reporting, dashboards and KPIs.
• Collaborate with IT/BI to define reporting requirements.

Skills

Analytical thinking

Retail operations experience

Stakeholder management

Excel

Power BI

Data interpretation

UAT experience

Process improvement

Willingness to travel

Tools

Power BI

Excel

OMS

WMS

ERP

Job description

Founded in Plymouth in 1989, The Range has grown to become one of the UK's leading and fastest-growing privately owned retailers. With over 280 stores across the UK and Ireland, we offer an extensive range of products spanning multiple departments. People are at the heart of our business, and we are committed to investing in our staff to help shape an extraordinary future.

As a result of our continued growth and ongoing success, we are seeking a dynamic Digital Fulfilment & Insights Advisor to join our Head Office team in Plymouth.

About the Role:

We are looking for a proactive and analytical Digital Fulfilment & Insights Advisor to help improve digital fulfilment performance across our customer fulfilment channels, including Click & Collect and Deliveroo. Working closely with stores and central teams, you will use data, insight and operational expertise to identify improvement opportunities, resolve issues and enhance the customer experience. This hybrid role offers the opportunity to influence business performance through a combination of analysis, stakeholder engagement and field-based support.

Responsibilities:

• Support the continuous improvement of digital fulfilment operations across all customer fulfilment channels.
• Visit stores to review fulfilment processes and identify opportunities to improve performance and efficiency.
• Coach and support Store Managers and Area Managers on fulfilment best practice.
• Investigate fulfilment-related issues and work with stakeholders to implement corrective actions.
• Analyse fulfilment, stock and customer order data to identify trends, issues and opportunities.
• Produce meaningful insights and recommendations that support operational decision-making.
• Monitor key performance indicators and highlight areas requiring intervention.
• Conduct root cause analysis to identify sustainable solutions to fulfilment, stock and customer service issues.
• Support the development and enhancement of reporting, dashboards and key performance metrics.
• Work closely with IT and Business Intelligence teams to define reporting requirements and improve reporting visibility.
• Support the testing and implementation of new reports, systems, processes and operational enhancements.
• Build strong working relationships across stores and central functions.
• Represent the operational needs of stores within fulfilment-related discussions and projects.
• Support business initiatives aimed at improving fulfilment performance and customer experience.

Person Specification:

• Experience within retail operations, stock management, fulfilment or supply chain environments.
• Strong analytical skills with the ability to interpret data and identify actionable insights.
• Experience in using Microsoft Excel and reporting tools such as Power BI.
• Excellent communication and stakeholder management skills.
• Ability to identify problems, recommend solutions and influence positive change.
• Strong organisational skills with a methodical approach to problem solving.
• Ability to work collaboratively with a wide range of stakeholders.
• Willingness and flexibility to travel nationally as required.
• Knowledge of Click & Collect or digital fulfilment operations.
• Experience working with OMS, WMS, ERP or stock management systems.
• Experience supporting the development of dashboards and reporting solutions.
• Experience of user acceptance testing (UAT).
• Knowledge of process improvement methodologies and continuous improvement practices.

What we offer:

• Pension
• Long service awards
• Cycle to work scheme

Position: Permanent, Full-time

Hours: Monday - Friday, 08:45am - 17:30pm.

Location: Plymouth - Devon (Hybrid working with a mix of home, office and field-based activity)