Fulfilment Hub Lead - Data-Driven Ops & Team Growth

B&Q Limited; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Limited in Croydon is seeking a Hub Team Manager to lead the digital fulfilment team, ensuring home delivery orders are picked, packed and dispatched accurately to fulfil our customer service goals.

You will drive performance, collaborate with the Trading team on stock and dispatch, use data to improve efficiency, and coach a team to deliver an outstanding in-store to home shopping experience.

Qualifications

• Lead and manage the digital fulfilment team to deliver store-to-home service.
• Maintain pace and quality across fulfilment processes.
• Collaborate with Trading to focus on stock availability, order accuracy and dispatch.
• Use data and insight to identify opportunities and improve efficiency.

Responsibilities

• Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
• Maintain pace + quality across all fulfilment processes, aligned to service level agreements.
• Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
• Use data + insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.

Job description

B&Q Limited in Croydon is seeking a Hub Team Manager to lead the digital fulfilment team, ensuring home delivery orders are picked, packed and dispatched accurately to fulfil our customer service goals.

You will drive performance, collaborate with the Trading team on stock and dispatch, use data to improve efficiency, and coach a team to deliver an outstanding in-store to home shopping experience.