Digital Experience Manager: CRO, UX & Personalisation

The Body Shop; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

The Body Shop is seeking a Digital Experience Manager to lead the enhancement of our online customer journeys. This pivotal role will manage the development of our website and direct our UX vision, ensuring seamless interactions across digital and physical retail.

The ideal candidate will have a strong background in digital experiences, possess a commercial mindset, and demonstrate passion for improving customer relations with our brand. Join us in shaping meaningful, data-led experiences for our customers.

Qualifications

• Experience in shaping customer journeys and digital platforms.
• Strong ability to lead experimentation and personalisation initiatives.
• Passionate about enhancing brand interactions.

Responsibilities

• Own the website development roadmap and UX vision.
• Identify opportunities to improve online performance.
• Connect digital and in-store experiences across teams.

Skills

Digital experience expertise

Commercial mindset

Data-led decision-making

Performance improvement

Detail-driven approach

Tools

Shopify

Job description

The Body Shop is seeking a Digital Experience Manager to lead the enhancement of our online customer journeys. This pivotal role will manage the development of our website and direct our UX vision, ensuring seamless interactions across digital and physical retail.

The ideal candidate will have a strong background in digital experiences, possess a commercial mindset, and demonstrate passion for improving customer relations with our brand. Join us in shaping meaningful, data-led experiences for our customers.