Strategic E-commerce & Digital Experience Leader

LVMH Group; Greater London; On-site; GBP 110,000 - 170,000; Full time

Job summary

SEPHORA UK is seeking a Head of E-commerce & Digital Experience to lead the digital growth across web and app, delivering seamless, premium experiences and driving customer acquisition, engagement and profitability.

You will collaborate with Commercial, Marketing, Tech, Retail and Global teams to position SEPHORA UK as a leading European digital market, championing innovation, omnichannel thinking and customer obsession.

Qualifications

• Significant experience in a senior digital, e-commerce or omnichannel leadership role.
• Deep expertise across e-commerce, digital product, customer experience and omnichannel retail.
• Proven track record of growing a digital business and delivering profitable performance.
• Strong understanding of digital platforms, web/app ecosystems, UX, SEO and site optimisation.
• Analytical capability linking customer insight with trading performance and priorities.
• Experience leading digital campaigns, activations, partnerships and online growth.
• Awareness of AI, automation and emerging commerce trends.
• Proven ability to build and develop high-performing teams.
• Excellent stakeholder management in complex organisations.
• Experience with external technology partners or agencies is beneficial.

Responsibilities

• Build and drive SEPHORA UK's e-commerce strategy, digital roadmap and growth priorities.
• Accelerate online sales, conversion, engagement and value while ensuring premium CX.
• Own and evolve the digital product roadmap across web and app with Tech.
• Improve customer journey with personalisation, on-site merchandising, UX and SEO.
• Lead digital campaigns, launches, drops and seasonal activations.
• Grow strategic brand partner plans and differentiated digital experiences.
• Champion innovation across digital beauty, AI and emerging trends.
• Ensure every touchpoint reflects premium SEPHORA positioning and storytelling.
• Partner with cross-functional teams to deliver seamless omnichannel journeys.
• Monitor digital P&L drivers and opportunities to improve efficiency.
• Build and develop a high-performing ecommerce organisation.
• Interface with Regional and Global Digital teams to share best practices.

Skills

Digital leadership

E-commerce

Omnichannel

Strategic planning

Stakeholder management

Team leadership

Analytics

Job description

SEPHORA UK is seeking a Head of E-commerce & Digital Experience to lead the digital growth across web and app, delivering seamless, premium experiences and driving customer acquisition, engagement and profitability.

You will collaborate with Commercial, Marketing, Tech, Retail and Global teams to position SEPHORA UK as a leading European digital market, championing innovation, omnichannel thinking and customer obsession.