Digital Experience Designer: User-Centric Web & Content

Wokingham Borough; Wokingham; Hybrid; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Annual leave 30–35 days

Local government pension

Wellbeing helpline

Discounts

Free onsite gym

Job summary

Wokingham Borough Council is seeking a Digital Experience Designer to join the Digital Experience team on a full-time, 12-month fixed-term contract. You will design user-centred digital content and journeys across websites, intranet, and forms, using research and data to inform decisions and improve accessibility.

You will collaborate with stakeholders, uphold brand and accessibility standards, and contribute to guidelines while supporting internal users on best practices and CMS systems.

Qualifications

• Experience in creating user-centred digital experiences.
• User research and usability testing.
• Information architecture and navigation design.
• Accessibility and WCAG compliance.
• Collaborating with stakeholders.
• Managing competing priorities in a fast-paced environment.
• Figma or similar prototyping tools.
• Drupal, SharePoint or enterprise CMS experience.
• Knowledge of GOV.UK Service Standard and Content Design guidance.

Responsibilities

• Create and deliver high-quality, on brand digital content - drawing on evidence, data and research to justify and inform design decisions
• Develop compelling content and intuitive user journeys that improve website usability and accessibility across our digital channels
• Act as a gatekeeper for online content, ensuring all digital outputs adhere to our guidelines and standards on brand, accessibility and usability.
• Oversee website content, databases, forms and self-service tools, maintaining consistency and quality across the board
• Build relationships with key stakeholders and engage in effective communication. Work in partnership to test digital services, gather user feedback and drive continuous improvement
• Contribute to the upholding and development of style guides and best practices. Provide support to internal users on digital guidelines, SEO best practices, and effective content creation techniques

Skills

User research

Usability testing

Information architecture

Accessibility WCAG

Stakeholder collaboration

Prioritisation

GOV.UK Service Standard

Tools

Figma

Drupal

SharePoint

Job description

Wokingham Borough Council is seeking a Digital Experience Designer to join the Digital Experience team on a full-time, 12-month fixed-term contract. You will design user-centred digital content and journeys across websites, intranet, and forms, using research and data to inform decisions and improve accessibility.

You will collaborate with stakeholders, uphold brand and accessibility standards, and contribute to guidelines while supporting internal users on best practices and CMS systems.