Digital Content Officer

Oxford Brookes University; Oxford; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working

Pension scheme

Training and development opportunities

On-site nursery

Job summary

Oxford Brookes University is seeking a Digital Content Officer to enhance and maintain the Student Experience portal and staff intranet, based between Headington campus and home working. You will deliver CMS training, conduct content quality assurance and lead digital projects.

Working with the Senior Student Communications Officer and ServiceNow platform team, you will run user research, analyze findings, and drive improvements to the digital experience for students and staff during an 18-month

Qualifications

• Experience in web quality assurance, digital content management, and managing digital projects.
• Proficiency with Content Management Systems (CMS), web analytics tools, digital design principles, and SEO.
• Strong organisational and project management abilities with prioritisation skills.
• Excellent communication, written, and stakeholder engagement across seniority levels.
• Educational background of A-levels or equivalent qualification/experience.

Responsibilities

• Plan, design and deliver targeted digital content and CMS training sessions for staff editing content on the student experience portal and staff intranet.
• Perform web quality assurance checks and maintain portal content configuration for an optimized digital experience.
• Manage portal support requests and lead digital content development projects.
• Collaborate with ServiceNow platform team to specify requirements, design, build, test, and deploy updates.
• Conduct in-depth user research using usability studies, analytics, content audits, SEO, A/B testing and focus groups.
• Analyze user research data to prepare reports and present actionable recommendations to stakeholders and committees.
• Support troubleshooting and testing for portal and intranet features.

Skills

Web QA

Content management

Digital project management

SEO

Analytics

Stakeholder communication

Organisational skills

Education

A-levels or equivalent

Tools

CMS platforms

Google Analytics

SEO tools

Job description

Digital Content Officer

£32,080, rising to £34,610

Full Time, Fixed Term - Professional Ser

Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: "shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research."

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

The role

Based between our Headington campus and home working, and reporting to the Web and Digital Content Manager, the Digital Content Officer will be responsible for enhancing and maintaining the quality of content within Oxford Brookes University's Student Experience portal (ServiceNow) and staff intranet. Working closely with the Senior Student Communications Officer, ServiceNow platform team, and key internal stakeholders, you will deliver targeted staff training, carry out content quality assurance, lead digital development projects, and conduct in-depth user research to ensure an optimised digital experience for students and staff.

This is a full time, fixed term role for 18 months.

About the team

The role sits within the Strategic Marketing and Communications department, part of the Marketing, Recruitment & Engagement (MRE) Directorate. The team works to advance the profile and reputation of Oxford Brookes University and support strategic student recruitment and digital engagement. The directorate collaborates closely with academic faculties and professional services across the University, as well as external media agencies and prospective students, driving ambitious strategies to broaden access and enhance Oxford Brookes' standing as a leading global university.

What will I be doing?

• Plan, design and deliver targeted digital content and CMS training sessions for University staff editing content on the student experience portal and staff intranet.
• Perform web quality assurance checks and maintain portal content configuration to ensure an optimized digital student experience.
• Manage portal support requests and lead digital content development projects derived from support requests.
• Collaborate closely with the ServiceNow platform team to specify requirements, design, build, test, and deploy content and functionality updates.
• Conduct frequent in-depth user research using methods such as usability studies, web analytics, content audits, competitor analysis, SEO reviews, A/B testing, and focus groups.
• Analyze user research data to prepare detailed reports and present actionable recommendations to key stakeholders and University committees.
• Support troubleshooting and testing (including regression testing) for portal and intranet features.

What skills do I need?

Essential:

• Demonstrable experience in web quality assurance, digital content management, and managing digital projects.
• Technical proficiency in Content Management Systems (CMS), web analytics tools, digital design principles, and Search Engine Optimisation (SEO).
• Strong organisational and project management skills with the ability to prioritize competing demands.
• Excellent communication, written, and stakeholder engagement abilities across all levels of seniority.
• Educational background of A-levels or equivalent qualification/experience.

Desirable:

• Experience in using design software or wireframes/prototypes to demonstrate digital design approaches and test with target audiences.
• Experience working within Higher Education or managing student/staff-facing digital portals (such as ServiceNow).

About the location

Based at our Headington campus, you'll experience a vibrant campus atmosphere and benefit from a modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport. This role is an 18-month project role and offers hybrid working between Headington Campus and home working.

Benefits

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government pension scheme with a generous employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.

We prioritise the well-being of our employees-both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team.

In addition, all employees have access to:

• Discounted rates for the University sports & gym facilities
• Brookes on-site Nursery.
• Discounted travel options
• TOTUM card discount scheme
• Relocation scheme (for moves over 30 miles)
• Training and development opportunities
• Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work.

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

https://my.corehr.com/pls/oburecruit/erq_jobspec_details_form.jobspec?p_id=196688

Closing Date : 11-Oct-2026

Vacancy ID : 196688

Faculty or Directorate : Marketing, Recruitment & Engagement

Location : Gipsy Lane Site, Headington Campus

For more information : [e-mail]