Digital Experience Projects Manager

Oxford Brookes University; Oxford; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Holiday entitlement 25 days

Job summary

Oxford Brookes University is seeking a Digital Experience Projects Manager based at Headington with hybrid working.

You will manage strategic digital experience projects across the student experience portal and staff intranet (ServiceNow Employee Centre), collaborating with the Web and Digital team, the ServiceNow platform team, and the Communications team, to identify, design, deliver, and review user experience improvements that inform decision-making.

Qualifications

• Demonstrable experience in digital content management and project management.
• Proficiency with CMS, web analytics, SEO, and digital design principles.
• Strong planning and organizational skills to manage competing demands.
• Excellent communication and stakeholder engagement abilities; experience leading workshops.
• Experience conducting, analyzing, and reporting on user research (usability studies, audits, surveys).
• Ability to define technical requirements, prototype, and perform testing.
• A-levels or equivalent qualification/experience.

Responsibilities

• Identify, prioritise, and scope strategic UX projects across student portal and staff intranet.
• Project manage UX projects from inception to review, including requirements, planning, scheduling, and change management.
• Manage portal and intranet content and functionality changes, including writing and building new sections.
• Plan and deliver UX workshops and discovery sessions with stakeholders at various levels.
• Conduct user research using audits, analytics, usability studies, SEO reviews, A/B testing, and surveys.
• Analyse findings and present reports and recommendations to committees and stakeholders.
• Support ServiceNow Platform team by investigating issues, defining requirements, preparing work items, and performing testing.

Skills

Digital content management

Project management

CMS

Web analytics

SEO

Stakeholder engagement

User research

Prototyping & testing

A-levels or equivalent

Education

A-levels or equivalent

Degree in a relevant subject

Tools

ServiceNow

Job description

Digital Experience Projects Manager

£36,636, rising to £39,906

Full Time, Fixed Term - Professional Ser

Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: "shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research."

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

The role

Based at our Headington campus (with hybrid working) and reporting to the Web and Digital Communications Manager, the Digital Experience Projects Manager will be responsible for managing and overseeing strategic digital experience projects across our student experience portal and staff intranet (ServiceNow Employee Centre). Working closely with the Web and Digital team, the ServiceNow platform team, and the Communications team, you will identify, design, deliver, and review user experience improvement projects aligned with our content vision and strategy to ensure learning continually informs decision-making.

This is a full time, fixed term role for 18 months.

About the team

The Strategic Marketing and Communications department operates within the Marketing, Recruitment & Engagement Directorate to advance the profile and reputation of Oxford Brookes University. The team leads on strategic digital user experience, web content, and multi-channel communications to drive student engagement and support university recruitment and engagement objectives. Working in close collaboration with internal stakeholders, platform engineering teams, and academic faculties, the team is committed to user-centric innovation, continuous feedback, and delivering seamless digital experience solutions across our portals and channels.

What will I be doing?

• Identify, prioritise, and scope strategic user experience projects across the student experience portal and staff intranet.
• Project manage digital user experience projects from inception to review, including requirement gathering, planning, scheduling, and managing change requests.
• Manage portal and intranet content and functionality changes, including writing, editing, and building new sections aligned with strategic objectives.
• Plan, develop, and deliver user experience workshops and discovery sessions with stakeholders across various seniority levels.
• Conduct in-depth user research utilising content audits, web analytics, usability studies, SEO reviews, A/B testing, focus groups, and surveys.
• Analyse user research findings and present detailed user behavior reports and recommendations to university committees and key stakeholders.
• Support the ServiceNow Platform team by investigating issues, defining functional requirements, preparing work items, and conducting functional and regression testing.

What skills do I need?

Essential skills:

• Demonstrable experience in digital content management combined with proven project management skills.
• Technical proficiency in Content Management Systems (CMS), web analytics tools, digital design principles, and Search Engine Optimization (SEO).
• Strong organizational and planning skills with the ability to manage competing project demands and change requests independently.
• Exceptional communication, presentation, and stakeholder engagement skills, with experience leading workshops and discovery sessions.
• Proven experience conducting, analyzing, and reporting on quantitative and qualitative user research (e.g., usability studies, content audits, A/B testing, surveys).
• Capability to define technical requirements, construct prototypes, and perform functional and regression testing.
• A-levels or equivalent qualification/experience.

Desirable Skills:

• A degree in a relevant subject or equivalent professional experience.
• Experience working within Higher Education or managing portal/intranet platforms (such as ServiceNow Employee Centre).

About the location

Based at our Headington campus, you'll experience the vibrant campus atmosphere and benefit from our modern office environment. The campus is located one mile from the centre of Oxford and is served by regular public transport. This role will be offered on a hybrid working basis, combining campus-based collaboration with working from home.

Benefits

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government pension scheme with a generous Employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.

We prioritise the well-being of our employees-both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team

In addition, all employees have access to:

• Discounted rates for the University sports & gym facilities
• Brookes on-site Nursery.
• Discounted travel options
• TOTUM card discount scheme
• Relocation scheme (for moves over 30 miles)
• Training and development opportunities
• Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work

Equality, diversity and inclusion

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.

For more information: [e-mail]