Digital Booking System / Web App Business Analyst - FTC

Hydrogen Group; Burton upon Trent; On-site; GBP 45,000 - 60,000; Full time

Job summary

Hydrogen Group seeks an experienced Digital Business Analyst to join a major hospitality client on an initial 12-month FTC with the intention for permanency. The role focuses on customer-facing platforms and initiatives, with emphasis on web applications and online booking journeys.

The successful candidate will gather requirements, map processes and facilitate workshops, working with product teams, technology colleagues and third-party vendors in an Agile or hybrid environment.

Qualifications

• Strong experience as a Digital Business Analyst, particularly across web applications and booking/reservation platforms.
• Experience delivering customer-facing digital products and journeys.
• Understanding of integrations, APIs and customer data.
• Strong requirements gathering, process mapping and workshop facilitation skills.
• Experience working with Product teams, technology teams and third-party vendors.
• Comfortable working across multiple initiatives within Agile or hybrid environments.
• Previous experience within Retail, Hospitality, Restaurants, Wellness or Fitness is essential.

Responsibilities

• Analyze and translate business needs into digital requirements for customer-facing platforms.
• Collaborate with product, technology and external vendors to design journeys and solutions.
• Facilitate workshops and map processes to support booking and reservation flows.
• Ensure API/integration considerations are covered and data-handling adheres to standards.

Skills

Digital Business Analyst

Web applications

Booking platforms

APIs and integrations

Requirements gathering

Agile / hybrid environments

Vendor and product teams

Hospitality / Retail experience

Job description

We are seeking an experienced Digital Business Analyst to join one of our major hospitality clients on an initial 12-month FTC, with the intention for the role to become permanent. This is a digital-focused BA position working across customer-facing platforms and initiatives. Strong experience across web applications and online booking/reservation journeys is particularly important for this role.

What we're looking for:

• Strong experience as a Digital Business Analyst, particularly across web applications and booking/reservation platforms


• Experience delivering customer-facing digital products and journeys


• Understanding of integrations, APIs and customer data


• Strong requirements gathering, process mapping and workshop facilitation skills


• Experience working with Product teams, technology teams and third-party vendors


• Comfortable working across multiple initiatives within Agile or hybrid environments


• Previous experience within Retail, Hospitality, Restaurants, Wellness or Fitness is essential

Location & Contract

This is an initial 12-month FTC, with the client looking for the position to become permanent.

You must be able to travel to Burton upon Trent once per week, so please ensure this is a realistic commute before applying.

Please note: Due to the specific requirements of this position, we can only consider candidates with relevant digital experience alongside a background in Retail, Hospitality, Restaurants, Wellness or Fitness. Applications without this experience will unfortunately not be progressed.