Digital Booking System / Web App Business Analyst - FTC

Hydrogen UK Ltd; Burton upon Trent; On-site; GBP 55,000 - 65,000; Full time

Job summary

Hydrogen UK Ltd. seeks an experienced Digital Business Analyst to join a major hospitality client on an initial 12-month FTC, with potential to go permanent. The role focuses on digital customer journeys across web apps and online booking platforms.

You will work with product and technology teams, manage API integrations, and gather requirements in an Agile or hybrid environment. Travel to Burton upon Trent is expected weekly.

Qualifications

• Strong experience as a Digital Business Analyst across web applications and booking/reservation platforms.
• Experience delivering customer-facing digital products and journeys.
• Understanding of integrations, APIs and customer data.
• Strong requirements gathering, process mapping and workshop facilitation skills.
• Experience working with Product, technology teams and third-party vendors.
• Comfortable in Agile or hybrid environments.
• Retail, Hospitality, Restaurants, Wellness or Fitness experience is essential.

Responsibilities

• Define and elicit business requirements for customer-facing digital platforms.
• Facilitate workshops and collaborate with product, tech and vendors.
• Support agile delivery across multiple initiatives within retail/hospitality domains.

Skills

Digital BA

Web apps

Booking platforms

Requirements gathering

Workshop facilitation

Agile

Vendor collaboration

Tools

APIs

Job description

We are seeking an experienced Digital Business Analyst to join one of our major hospitality clients on an initial 12-month FTC, with the intention for the role to become permanent.
This is a digital-focused BA position working across customer-facing platforms and initiatives. Strong experience across web applications and online booking/reservation journeys is particularly important for this role.

What we’re looking for:

• Strong experience as a Digital Business Analyst, particularly across web applications and booking/reservation platforms
• Experience delivering customer-facing digital products and journeys
• Understanding of integrations, APIs and customer data
• Strong requirements gathering, process mapping and workshop facilitation skills
• Experience working with Product teams, technology teams and third-party vendors
• Comfortable working across multiple initiatives within Agile or hybrid environments
• Previous experience within Retail, Hospitality, Restaurants, Wellness or Fitness is essential

Location & Contract

This is an initial 12-month FTC, with the client looking for the position to become permanent.

You must be able to travel to Burton upon Trent once per week, so please ensure this is a realistic commute before applying.

Please note: Due to the specific requirements of this position, we can only consider candidates with relevant digital experience alongside a background in Retail, Hospitality, Restaurants, Wellness or Fitness. Applications without this experience will unfortunately not be progressed.