Digital Banking Guide & Customer Care Specialist

HSBC Group; Newport; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Six weeks’ holiday

Pension

BUPA Healthcare

Life Assurance

Sharesave schemes

Job summary

HSBC Group in the UK seeks a Universal Banker to deliver outstanding service, educate customers on digital platforms, and raise fraud awareness. You will identify vulnerable customers and support complex needs, working 35 hours weekly across Monday–Saturday in a branch setting.

Full training provided and emphasis on inclusive, empathetic service. The role focuses on delivering personalised, friendly assistance, resolving inquiries, and adaptability to a changing environment.

Qualifications

• Strong customer service skills with ability to engage in conversations and build trust.
• Clear communication and empathy to support customers across channels.
• Ability to educate customers on HSBC digital services and fraud awareness.

Responsibilities

• Be the first point of contact in branch and understand and fulfill customer needs.
• Educate customers on HSBC digital platforms and fraud awareness.
• Identify vulnerable customers and provide appropriate support.
• Deliver a high-quality customer experience and resolve inquiries.

Skills

Customer service

Communication skills

Empathy

Fraud awareness

Job description

HSBC Group in the UK seeks a Universal Banker to deliver outstanding service, educate customers on digital platforms, and raise fraud awareness. You will identify vulnerable customers and support complex needs, working 35 hours weekly across Monday–Saturday in a branch setting.

Full training provided and emphasis on inclusive, empathetic service. The role focuses on delivering personalised, friendly assistance, resolving inquiries, and adaptability to a changing environment.