Banking Concierge: Digital Services & Customer Care

HSBC; Newport; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

BUPA Healthcare

Life Assurance

Pension

Sharesave schemes

Holiday entitlement

Job summary

HSBC is seeking a Universal Banker in the United Kingdom to provide outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs, delivering a personalised experience.

You will join a learning-focused environment with in-branch training, and a salary starting around £27,200 for 35 hours per week plus a discretionary bonus.

Qualifications

• Excellent communication skills enabling effective conversations, empathy and relationship-building.
• Ability to own customer enquiries through to resolution with a personalised service.
• Resilience to adapt in a continuously changing environment.

Responsibilities

• Be the first point of contact in Branch Customer Service and own customers’ needs to deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.

Skills

Communication skills

Ownership

Resilience

Job description

HSBC is seeking a Universal Banker in the United Kingdom to provide outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs, delivering a personalised experience.

You will join a learning-focused environment with in-branch training, and a salary starting around £27,200 for 35 hours per week plus a discretionary bonus.