Digital Banking Experience Advisor

Santander Group; Bristol; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 annual cash allowance

25 days' holiday + bank holidays

Voluntary healthcare benefits

Pension contributions

Staff product access

Wellbeing resources

Job summary

Santander UK is hiring a customer advisor to support personal banking customers across face-to-face, telephone and video channels, helping them feel confident with digital banking.

The role focuses on delivering a personalised, human service, building trust and loyalty while guiding customers to use online and mobile platforms and expanding self-service adoption. Hybrid working with onsite training.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Financial products knowledge

Team collaboration

Job description

Santander UK is hiring a customer advisor to support personal banking customers across face-to-face, telephone and video channels, helping them feel confident with digital banking.

The role focuses on delivering a personalised, human service, building trust and loyalty while guiding customers to use online and mobile platforms and expanding self-service adoption. Hybrid working with onsite training.