Digital Adoption Lead

Making Space Charity; England; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Wage access

Electric car scheme

Learning portal access

Holiday entitlement

Career progression

Travel schemes

Pension scheme

Paid sick leave

Job summary

Making Space Charity invites applications for a hybrid role based at our head office in Warrington to lead digital adoption across the organisation, ensuring new systems and Microsoft 365 tools deliver value to colleagues and the people we support.

You will train staff, manage a Digital Adoption Trainer, travel to other sites, and work with suppliers to embed digital change. The role requires experience in technology adoption or change management, and a pragmatic, outcomes-focused approach.

Qualifications

• Experience supporting technology adoption or digital transformation.
• Strong knowledge of Microsoft 365 and digital tools.

Responsibilities

• Lead development and implementation of digital adoption activity across the organisation.
• Understand service needs and user experience to tailor adoption.
• Plan and deliver practical training and support for staff.

Skills

Digital adoption

Microsoft 365

Change management

Training delivery

Project coordination

Job description

We have an opportunity available to lead digital adoption across Making Space, ensuring new systems, Microsoft 365 tools and digital ways of working deliver real value for colleagues, services and the people who draw on our support.

This hybrid role is based at our head office in Warrington, with travel to Making Space locations as required to understand service needs, deliver training and support implementation activity.

Salary £44,250 per annum

Hours 39 per week

Location 46 Allen Street, Warrington, WA2 7JB

Closing date 31st August 2026

At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support.

We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community.

We have recently launched a Digital Transformation Programme, which includes introducing, replacing and improving several systems used across the organisation. In this role, you will lead a user-centered approach to adoption, training and communication so that colleagues understand the change and feel supported to use new digital tools confidently. The scope of the programme also includes general digital upskilling, including in the use of Microsoft 365 tools.

You will work closely with operational services, central teams, suppliers and project colleagues to understand user needs and barriers, to plan and deliver effective training, and to help embed digital change in a sustainable way.

Key responsibilities

• Leading development and implementation of digital adoption activity across the organisation
• Working with colleagues to understand service needs and user experience
• Planning and delivering practical training and support
• Supporting readiness and go-live activity
• Working with suppliers and project teams to help shape effective digital solutions
• Line managing a Digital Adoption Trainer

Candidates must have experience of supporting technology adoption, business transformation or change management and a strong working knowledge of Microsoft 365, business system adoption and digital skills development.

You will be organised, pragmatic and outcome-focused with the ability to manage several workstreams, while keeping people and user experience at the centre of your approach. You must have the ability to travel to Making Space locations across England as required.

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.

Our current benefits include

• Stream - Access up to 30% of your wages as you earn
• Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
• Lifestyle benefits through Bravo Benefits and Health service discounts
• Holidays 25 days plus bank holidays (pro rata for part time)
• Our employees can buy and sell up to 2 weeks holiday - statutory limits apply
• Access to our library of learning through our e‑portal
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 55p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards
• Pension Scheme 3% employer contribution as a minimum
• Paid Sick leave

Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer.

We can only accept applications from those who are legally entitled to live and work within the United Kingdom.