Digital Adoption Lead

MAKING SPACE; Warrington; Hybrid; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Stream Access

Electric Car Scheme

Bravo Benefits

Learning portal

Career progression

Cycle to work

Job summary

Making Space is seeking a Digital Adoption Lead to drive digital adoption across the organisation, delivering value from new systems and Microsoft 365 tools for colleagues and service users. This hybrid role is based at the Warrington head office with travel to locations as required to understand needs and support implementation.

You'll lead user-centred adoption, plan training, work with suppliers and project teams, and line-manage a Digital Adoption Trainer, ensuring change is embedded and

Qualifications

• Candidates must have experience of supporting technology adoption, business transformation or change management and a strong working knowledge of Microsoft 365, business system adoption and digital skills development.

Responsibilities

• Lead development and implementation of digital adoption activity across the organisation.
• Understand service needs and user experience.
• Plan and deliver practical training and support.
• Support readiness and go-live activity.
• Work with suppliers and project teams to help shape effective digital solutions.
• Line managing a Digital Adoption Trainer.

Skills

Digital adoption

Change management

Microsoft 365

User training

Training delivery

Tools

Microsoft 365

Job description

Digital Adoption Lead

We have an opportunity available to lead digital adoption across Making Space, ensuring new systems, Microsoft 365 tools and digital ways of working deliver real value for colleagues, services and the people who draw on our support.

This hybrid role is based at our head office in Warrington, with travel to Making Space locations as required to understand service needs, deliver training and support implementation activity.

Salary: £44,250 per annum
Hours: 39 per week

Location: 46 Allen Street, Warrington, WA2 7JB

Closing date: 31st August 2026

At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support.

We live and breathe our values; Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like-minded people to join us in making a meaningful difference in our community. To find out more about our values and the behaviours that underpin them

Responsibilities

We have recently launched a Digital Transformation Programme, which includes introducing, replacing and improving several systems used across the organisation. In this role, you will lead a user-centred approach to adoption, training and communication so that colleagues understand the change and feel supported to use new digital tools confidently. The scope of the programme also includes general digital upskilling, including in the use of Microsoft 365 tools.

You will work closely with operational services, central teams, suppliers and project colleagues to understand user needs and barriers, to plan and deliver effective training, and to help embed digital change in a sustainable way.

Key responsibilities include;

• Leading development and implementation of digital adoption activity across the organisation
• Working with colleagues to understand service needs and user experience
• Planning and delivering practical training and support
• Supporting readiness and go-live activity
• Working with suppliers and project teams to help shape effective digital solutions
• Line managing a Digital Adoption Trainer

Qualifications

Candidates must have experience of supporting technology adoption, business transformation or change management and a strong working knowledge of Microsoft 365, business system adoption and digital skills development.

You will be organised, pragmatic and outcome-focused with the ability to manage several workstreams, while keeping people and user experience at the centre of your approach. You must have the ability to travel to Making Space locations across England as required.

Benefits

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.

Our current benefits include:

• Stream Access up to 30% of your wages as you earn
• Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
• Lifestyle benefits through Bravo Benefits and Health service discounts
• Holidays 25 days plus bank holidays (pro rata for part time)
• Our employees can buy and sell up to 2 weeks holiday statutory limits apply
• Access to our library of learning through our e-portal
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 55p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards
• Pension Scheme 3% employer contribution as a minimum
• Paid Sick leave

Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.