Digital Systems Trainer

ExtraCare Charitable Trust; Coventry; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working model

Flexible benefits

Job summary

ExtraCare Charitable Trust is seeking a Digital Systems Trainer to lead the Digital Shift across the Connect Programme. You will design and deliver training for Housing and Asset Management systems, both in-person and digital, collaborating with experts to ensure a consistent rollout.

You will travel to ExtraCare locations to provide hands-on support, create guides, and develop resources that embed learning and drive confident system use.

Qualifications

• Ability to evaluate learning programmes and adapt to ensure best outcomes.
• Excellent organisational and time management skills with the ability to plan ahead and respond to issues.
• Excellent interpersonal, negotiating and influencing skills with all levels of staff.
• Effective self‑management and the ability to develop training programmes with evaluation techniques.

Responsibilities

• Lead design and delivery of tailored training programmes (in-person and digital).
• Collaborate with subject matter experts to ensure consistent rollout.
• Support system testing and create engaging training guides and resources.

Skills

Training design

Organisational skills

Interpersonal skills

Self-management

IT skills

Time management

Problem-solving

Job description

Lead the Digital Shift – Empower Staff Through Smarter Training.

Are you an experienced and motivated Digital Systems Trainer to join the core Connect Programme team at ExtraCare. This pivotal role is responsible for identifying the digital training needs across all roles within the Charity (excluding the Retail subsidiary), with a focus on Housing and Asset Management systems.

The postholder will lead the design and delivery of tailored training programmes—both in-person and digital—working in collaboration with subject matter experts to ensure a consistent and effective rollout. You will support system testing to build robust knowledge, enabling you to create clear, engaging training guides and interactive resources that embed learning and drive confident system use.

This role is key to the successful adoption of new digital systems and ways of working, supporting colleagues through a period of transformational change. You will help inspire and equip staff to deliver high-quality services and unlock the full benefits of our digital investment. Travel to ExtraCare locations will be required to provide hands‑on support and training where needed.

• Location: Head office at Binley, Coventry, CV3 2SN (with regular travel across all locations)
• Job type: Fixed-Term contract until October 2028
• Hours: 37.5hours per week
• Salary: £35,000 per annum

About you:

• Ability to evaluate learning programmes and adapt as necessary to ensure best possible outcome.
• Excellent organisational and time management skills with the ability to plan effectively in advance and the flexibility to respond positively to immediate issues.
• Excellent and proven interpersonal, negotiating and influencing skills with all levels of staff.
• Effective self‑management and the ability to work on your own initiative, the post holder will be able to develop and implement training and development programmes of significant importance, with effective evaluation techniques.
• Excellent IT skills.
• Excellent time management skills.
• Resilience and problem‑solving skills.

Benefits

• Flexi‑time and hybrid working model (subject to criteria)
• Enhanced contributory Pension
• Enhanced Maternity & Paternity allowance
• 25 days annual leave plus statutory bank holidays
• Option to purchase or sell additional annual leave
• Attendance reward
• Eligible for Blue Light Card discounts
• Life Assurance
• Free Gym Membership (within location)
• Cycle to work scheme
• Employee Assistance Programme
  

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

• Closing date: Monday 14th September 2026
• Interview Date: Week CommencingMonday 21st September 2026

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.