Digital Adoption Analyst

East Midlands Councils/East Midlands Jobs; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in the United Kingdom seeks a proactive Digital Adoption Analyst to champion digital tools and support users. The role involves designing training and resources, analysing user feedback, and collaborating with various teams to enhance digital adoption. Candidates should be experienced in digital transformation, creative in material design, and able to communicate technical concepts clearly. This position offers generous annual leave and a supportive working environment.

Benefits

Generous Annual Leave Scheme

Flexi Time Scheme

Local Government Pension Scheme

Wellbeing Support Framework

Employee Wellbeing Support

Training and Development opportunities

Cycle to Work Scheme

Electric Vehicle Salary Sacrifice Scheme

Derbyshire Rewards package

Qualifications

• Experienced in digital adoption and transformation with a track record of supporting users.
• Creative in designing engaging learning materials and developing innovative solutions.
• Confident communicator skilled at explaining technical concepts clearly.
• User-centered with strong customer-service ethos focused on improving public services.
• Organised and collaborative when working across teams.
• Data-savvy to convert data into meaningful insights.

Responsibilities

• Design and deliver training and support materials for digital tools.
• Analyse user feedback and data to provide actionable recommendations.
• Maintain content for the SharePoint Learning Portal.
• Advise on transformational IT systems and tools.
• Support change management activities for new tools.
• Prepare reports on progress and outcomes.
• Collaborate with multi-disciplinary teams.
• Stay updated on digital trends in local government.

Skills

Digital adoption

IT user support

Creative material design

Confident communication

User-centered design

Data analysis

Job description

Closing date: 08 February 2026

About the Role

Are you passionate about helping people get the best from digital tools and changing the way we work for the better? Derbyshire County Council is seeking a proactive and customer‑focused Digital Adoption Analyst to champion everyday digital adoption across our services.

Working within Digital Services, you’ll collaborate with business partners, IT specialists, and end users to make sure our Microsoft 365 and other core solutions are understood, well‑used, and delivering measurable value.

Key Responsibilities

• Design and deliver practical training, workshops and support materials that build digital confidence and capability across the organisation.
• Analyse adoption data and user feedback to identify barriers, opportunities and quick wins, and turn insights into clear, actionable recommendations.
• Develop and maintain content for the SharePoint Learning Portal, curating Microsoft resources and creating engaging, role‑relevant guidance.
• Provide expert advice to services on the transformational opportunities of IT systems and tools, ensuring solutions meet user needs and represent best value.
• Support change management activities so that new tools and features are adopted smoothly and consistently.
• Prepare concise reports and updates on progress, challenges and outcomes for stakeholders.
• Work collaboratively with multi‑disciplinary teams to align adoption activity with project delivery and service goals.
• Stay current with emerging digital trends and good practice across local government and the wider public sector.

About You

We’re looking for someone who is:

• Experienced in digital adoption, IT user support or digital transformation, with a track record of helping colleagues at all levels to embrace new tools and ways of working.
• Creative, able to design engaging learning materials, develop innovative solutions, and inspire others to think differently about digital tools and ways of working.
• A confident communicator, skilled at explaining technical concepts in plain English and influencing stakeholders across services.
• User‑centred, with a strong customer‑service ethos and a genuine interest in how digital can improve public services.
• Organised and collaborative, comfortable working across teams to deliver consistent, high‑quality outcomes.
• Data‑savvy, able to turn usage metrics and qualitative feedback into meaningful insights and practical improvements.

Support & Benefits

• Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years’ service): Ensuring a healthy work-life balance.
• Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part‑time employees), subject to service needs.
• Local Government Pension Scheme: Providing financial security.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in‑house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Electric/Plug‑in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options.
• Our Derbyshire Rewards: a package of benefits and discounts.
• & much more

Provisional Interview Date: 16 February 2026