Diagnostics Sales & Customer Success Executive

Nonacus Limited; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Job summary

Nonacus Limited is seeking a Sales and Customer Support Executive to support the commercial team and customers from our Birmingham HQ. You will manage a portfolio of accounts, identify growth opportunities, handle inbound enquiries, and assist with marketing activities to drive customer engagement.

You will collaborate across departments to ensure a high-quality customer experience, maintain CRM records in HubSpot, and support events and webinars as needed.

Qualifications

• Experience in life sciences, diagnostics, or healthcare sector.
• Experience prospecting or generating new business leads.
• Experience coordinating events, conferences, or trade shows.
• Experience creating marketing materials or presentations.
• Knowledge of marketing communications and email campaign best practice.
• Understanding of quality management or document control systems.

Responsibilities

• Own and manage a portfolio of accounts to deliver company revenue.
• Hold monthly or quarterly review meetings with customers to identify growth opportunities or improvements.
• Support retention of accounts, working with the line manager.
• Keep relationships warm through regular day-to-day contact.
• Identify new business opportunities through outbound prospecting and inbound leads.
• Track prospecting and opportunity activity in HubSpot.

Skills

Customer focus

Commercial drive

Relationship building

Initiative

Team collaboration

Adaptability

Digital literacy

Tools

HubSpot

Job description

Nonacus Limited is seeking a Sales and Customer Support Executive to support the commercial team and customers from our Birmingham HQ. You will manage a portfolio of accounts, identify growth opportunities, handle inbound enquiries, and assist with marketing activities to drive customer engagement.

You will collaborate across departments to ensure a high-quality customer experience, maintain CRM records in HubSpot, and support events and webinars as needed.