Sales Ops Leader & HubSpot Growth Architect

Dains; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible and hybrid working options

25 days annual leave + bank holidays (

Life assurance and pension scheme

Private medical insurance options

Greener travel options and cycle to go

Job summary

Dains is seeking a Head of Sales Operations in Birmingham to lead and optimise commercial operations across the firm. You will own the HubSpot CRM strategy, pipeline governance and performance reporting, partnering with Marketing, Partners and executives to drive growth and cross-sell opportunities.

The role combines hands-on CRM delivery with strategic governance, requiring collaboration across regional offices and service lines to deliver reliable insight and scalable processes.

Qualifications

• Experience in sales operations and CRM management within a B2B environment.
• Strong hands-on experience with HubSpot as an enterprise CRM platform.
• Proven ability to improve pipeline management, forecasting, sales productivity and revenue performance.
• Advanced analytical and reporting capability, turning data into actionable recommendations.
• Experience establishing CRM governance, data quality standards and reporting discipline across teams.

Responsibilities

• Lead the sales operations function across Partners, Business Development teams, service lines and regional offices.
• Own end-to-end sales pipeline framework including stages, definitions and controls.
• Lead new business forecasting, pipeline analysis and reporting for senior leadership.
• Support Partners and FP&A on annual planning and revenue growth for new clients and expansion.
• Develop consistent processes to improve conversion, productivity, accountability and efficiency.
• Adopt CRM governance, data quality standards and reporting discipline across regions.

Skills

Sales operations

CRM management

Forecasting

Data analytics

Stakeholder management

Communication

Strategic thinking

Tools

HubSpot

Data visualization tools

Excel

Job description

Dains is seeking a Head of Sales Operations in Birmingham to lead and optimise commercial operations across the firm. You will own the HubSpot CRM strategy, pipeline governance and performance reporting, partnering with Marketing, Partners and executives to drive growth and cross-sell opportunities.

The role combines hands-on CRM delivery with strategic governance, requiring collaboration across regional offices and service lines to deliver reliable insight and scalable processes.