DFG Service Manager

Niyaa People; Coton; Hybrid; GBP 107,453,000 - 120,540,000; Full time

Job summary

Niyaa People is seeking a proactive DFG Service Manager to lead the operational delivery of the Disabled Facilities Grant and Adaptations Service, shaping performance, budgets and governance.

Based in Tamworth with hybrid/home working, this 6-month contract offers £40-£45 per hour via Umbrella and involves collaboration with Occupational Therapists, contractors and senior stakeholders to reduce backlogs and drive service improvement.

Qualifications

• Experience managing multidisciplinary teams.
• Experience reporting to senior management, elected members, or governance boards.
• Experience managing DFG budgets and maximising grant utilisation.
• Experience delivering service transformation and process redesign.
• Significant experience managing a DFG or adaptations service within a local authority or housing provider.
• Strong understanding of DFG legislation, grant administration, and governance requirements.
• Experience of procurement, contract management, and performance management.
• Demonstrable ability to improve processes, increase efficiency and deliver high-performing customer-focused services.
• Experience of managing and reducing adaptations backlogs.

Responsibilities

• Lead the operational delivery of the DFG and Adaptations Service.
• Manage performance, compliance, budgets, and grant expenditure.
• Oversee procurement activities and contractor frameworks.
• Drive service improvement, efficiency, and process redesign.
• Support the delivery of adaptation programmes and statutory obligations.
• Work closely with Occupational Therapists, technical staff, contractors, and senior stakeholders.

Skills

Multidisciplinary team management

Budget management

Procurement management

Governance reporting

Service transformation

Process redesign

Stakeholder engagement

Contract management

Job description

Are you an experienced professional with a passion for delivering excellent customer service, and achieving high-quality results?

We are looking for a proactive and motivated DFG Service Manager to join a leading Property Services team. This is an exciting opportunity to support the efficient and effective delivery of the Disabled Facilities Grant and Adaptations Service, including the management and reduction of an existing adaptations backlog.

You will be based in the office in Tamworth and at home!

DFG Service Manager

Location: Hybrid, Tamworth
6 month contract
£40-£45 per hour via Umbrella

DFG Service Manager duties

• Lead the operational delivery of the DFG and Adaptations Service.
• Manage performance, compliance, budgets, and grant expenditure.
• Oversee procurement activities and contractor frameworks.
• Drive service improvement, efficiency, and process redesign.
• Support the delivery of adaptation programmes and statutory obligations.
• Work closely with Occupational Therapists, technical staff, contractors, and senior stakeholders.

To succeed as the DFG Service Manager, you need:

• Experience managing multidisciplinary teams.
• Experience reporting to senior management, elected members, or governance boards.
• Experience managing DFG budgets and maximising grant utilisation.
• Experience delivering service transformation and process redesign.
• Significant experience managing a DFG or adaptations service within a local authority or housing provider.
• Strong understanding of DFG legislation, grant administration, and governance requirements.
• Experience of procurement, contract management, and performance management.
• Demonstrable ability to improve processes, increase efficiency and deliver high-performing customer-focused services.
• Experience of managing and reducing adaptations backlogs.