DFG Service Manager — Backlog Reduction & Transformation (Hybrid)

Osborne Richardson; England; Hybrid; GBP 57,000 - 81,000; Full time

Job summary

Osborne Richardson is assisting a Local Authority in Staffordshire to recruit a DFG Service Manager. This role leads the Disabled Facilities Grant and Adaptations Service, overseeing performance, budgets, procurement, and contractor frameworks while driving service improvement and process redesign.

Applicants should have extensive DFG experience within local government, with a proven ability to reduce backlogs and deliver change. Enhanced DBS is required; hybrid working with 3 days in the office.

Qualifications

• Significant experience leading a DFG or adaptations service within a local authority or housing provider.
• Strong understanding of DFG legislation, grant administration and governance requirements.
• Proven track record of reducing waiting lists/backlogs and delivering service transformation.

Responsibilities

• Lead the operational delivery of the DFG service, managing performance, budgets and grant expenditure.
• Oversee procurement activities and contractor frameworks; drive process redesign and efficiency.
• Support delivery of adaptation programmes and statutory obligations; collaborate with OTs and contractors.

Skills

DFG/adaptations service management

Procurement & contract management

Performance management

Governance & reporting

Stakeholder engagement

Backlog reduction

Multi-disciplinary leadership

Job description

Osborne Richardson is assisting a Local Authority in Staffordshire to recruit a DFG Service Manager. This role leads the Disabled Facilities Grant and Adaptations Service, overseeing performance, budgets, procurement, and contractor frameworks while driving service improvement and process redesign.

Applicants should have extensive DFG experience within local government, with a proven ability to reduce backlogs and deliver change. Enhanced DBS is required; hybrid working with 3 days in the office.