Hybrid DFG Service Delivery Lead

Niyaa People Ltd; Tamworth; Hybrid; GBP 55,000 - 62,000; Full time

Job summary

Niyaa People Ltd. seeks an experienced DFG Service Manager to lead the Disabled Facilities Grant and Adaptations Service in Tamworth. The role focuses on delivering high-quality customer service, reducing backlog, and ensuring compliant grant expenditure.

You will operate on a hybrid basis from the Tamworth office and from home, coordinating with Occupational Therapists, contractors, and senior stakeholders to drive improvements and statutory delivery.

Qualifications

• Experience leading multidisciplinary teams.
• Experience reporting to senior management or governance boards.
• Experience managing DFG budgets and grant expenditure.
• Experience delivering service transformation and process redesign.
• Significant experience managing a DFG/adaptations service within a local authority or housing provider.

Responsibilities

• Lead the operational delivery of the DFG and Adaptations Service.
• Manage performance, compliance, budgets, and grant expenditure.
• Oversee procurement activities and contractor frameworks.
• Drive service improvement, efficiency, and process redesign.
• Support the delivery of adaptation programmes and statutory obligations.
• Work closely with Occupational Therapists, technical staff, contractors, and senior stakeholders.

Skills

Team management

Budget management

Governance

Procurement

Performance reporting

Stakeholder engagement

Service transformation

Process redesign

Contract management

DFG legislation

Job description

Niyaa People Ltd. seeks an experienced DFG Service Manager to lead the Disabled Facilities Grant and Adaptations Service in Tamworth. The role focuses on delivering high-quality customer service, reducing backlog, and ensuring compliant grant expenditure.

You will operate on a hybrid basis from the Tamworth office and from home, coordinating with Occupational Therapists, contractors, and senior stakeholders to drive improvements and statutory delivery.