Device Deployment & Support Technician

University of Bristol; Clifton; On-site; GBP 26,000 - 32,000; Full time

Job summary

The University of Bristol IT Services is seeking an End User Device Technician to support frontline teams by deploying and managing computers and mobile devices.

You will build, configure, deploy and dispose of devices, update CMDB and asset systems, and ensure deliveries are tracked and delivered on time, with a strong focus on customer service and safety.

This 35-hour per week fixed-term role offers a collaborative environment and a chance to contribute to world-class learning and research.

Qualifications

• Experience building and configuring computers per defined specs.
• Diagnostics skills to identify hardware or deployment issues.
• Proficiency in updating guidance documents, databases and incident management systems.
• Strong organizational skills to efficiently plan workload and schedules.
• Ability to diagnose and troubleshoot technical issues, escalating where needed.
• Must hold a valid UK driver’s license.

Responsibilities

• Build computers and arrange delivery/collection per the defined specs.
• Update asset databases and incident management systems to keep information current.
• Carry out device resets and update CMDB accurately in a timely manner.
• Diagnose hardware or deployment failures and report findings to IT Services teams.
• Ensure workspaces comply with Health & Safety rules and procedures.
• Organize workload and plan delivery schedules, prioritising urgent requests.
• Provide excellent customer service and liaise with customers regarding tickets.
• Respond to inquiries from other IT Services teams.
• Assist with delivery of equipment from suppliers and loading/unloading into storage.

Skills

Build/Configure PCs

Diagnostics

Admin tasks

Organization

Troubleshooting

UK driving license

Job description

The University of Bristol IT Services is seeking an End User Device Technician to support frontline teams by deploying and managing computers and mobile devices.

You will build, configure, deploy and dispose of devices, update CMDB and asset systems, and ensure deliveries are tracked and delivered on time, with a strong focus on customer service and safety.

This 35-hour per week fixed-term role offers a collaborative environment and a chance to contribute to world-class learning and research.