End User Device Technician

University of Bristol; Clifton; On-site; GBP 26,000 - 32,000; Full time

Job summary

The University of Bristol IT Services is seeking an End User Device Technician to support frontline teams by deploying and managing computers and mobile devices.

You will build, configure, deploy and dispose of devices, update CMDB and asset systems, and ensure deliveries are tracked and delivered on time, with a strong focus on customer service and safety.

This 35-hour per week fixed-term role offers a collaborative environment and a chance to contribute to world-class learning and research.

Qualifications

• Experience building and configuring computers per defined specs.
• Diagnostics skills to identify hardware or deployment issues.
• Proficiency in updating guidance documents, databases and incident management systems.
• Strong organizational skills to efficiently plan workload and schedules.
• Ability to diagnose and troubleshoot technical issues, escalating where needed.
• Must hold a valid UK driver’s license.

Responsibilities

• Build computers and arrange delivery/collection per the defined specs.
• Update asset databases and incident management systems to keep information current.
• Carry out device resets and update CMDB accurately in a timely manner.
• Diagnose hardware or deployment failures and report findings to IT Services teams.
• Ensure workspaces comply with Health & Safety rules and procedures.
• Organize workload and plan delivery schedules, prioritising urgent requests.
• Provide excellent customer service and liaise with customers regarding tickets.
• Respond to inquiries from other IT Services teams.
• Assist with delivery of equipment from suppliers and loading/unloading into storage.

Skills

Build/Configure PCs

Diagnostics

Admin tasks

Organization

Troubleshooting

UK driving license

Job description

Within the University our IT Services department is on an exciting journey. Our vision is to provide globally accessible technical services and digital solutions to empower world class learning and research at the University. As part of this journey, we are looking for a dynamic and customer focused End User Device Technician to join the team.

The role holder provides device deployment to other front-line teams in IT Services and performs the day-to-day activities to build, deliver, collect, and dispose of computers and mobile devices. The role holder performs the team’s delivery cycle and ensures that deliveries are receipted and checked correctly and works with suppliers to rectify any issues.

What will you be doing?

• Using the IT Service Management (ITSM) tool build computers according to defined specifications arranging for their efficient delivery or collection
• Update relevant databases, asset and incident management systems, including device deployment and disposals, to ensure that accurate, up to date information is accessible to IT teams or colleagues.
• Carry out device resets using understanding of the University standard device build updating the Configuration Management Database (CMDB) accurately and in good time.
• Diagnose hardware or deployment failures and report them in an accurate manner to other teams in IT Services.
• Ensure the working space is safe according to Health & Safety rules and procedures
• Organise own workload efficiently and plan delivery schedules to ensure that device build, deployment and delivery is undertaken in a timely manner, prioritising urgent requests as required
• Provide excellent customer service, responding to enquiries regarding the delivery function, liaising with customers regarding tickets.
• Respond to enquiries from other teams within IT Services.
• Assist with the delivery of equipment from suppliers and loading/unloading into storage, while also ensuring that both delivery and storage areas adhere to established standards.

Occasional out-of-hours or weekend work may be required.

You should apply if

• Experience in building and configuring computers according to defined specifications.
• Diagnostics skills to identify hardware or deployment failures and perform first line repairs or maintenance tasks.
• Proficiency in administrative tasks such as updating guidance documents, databases and incident management systems.
• Strong organizational skills to efficiently organize workload and plan delivery schedules.
• Capacity to diagnose and troubleshoot technical issues, escalating more complex problems to management or colleagues for resolution.
• Must hold a valid UK driver's license

Additional information

Contract type: Fixed term until 27/07/2027

Work pattern: 35 hours/week

Grade: F

School/Unit: IT Services

This advert will close at 23:59 UK time on 7th October 2026

For informal queries please contact: Lania Barratt ([e-mail])

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.