Despatch Operator

Smurfit-Westrock; Wrexham; On-site; GBP 21,000 - 31,000; Full time

Job summary

Smurfit Westrock in the United Kingdom is seeking a Despatch/Logistics team member to ensure timely dispatch of materials to production and finished goods to customers. You will coordinate deliveries, manage call-offs, and liaise with multiple departments to maintain OTIF and accurate documentation.

The role requires strong planning, teamwork, and IT skills, with a focus on safety and professional communication with suppliers and customers. Training for counterbalance may be provided.

Qualifications

• Ability to plan and organise work.
• Awareness of safety best practice.
• Counterbalance license preferred; training provided.
• Ability to work in a team and communicate professionally.
• IT skills with Microsoft Office to intermediate/advanced level.

Responsibilities

• Dispatch finished products and stock to customers within the timescales allocated.
• Support production facilities by supplying materials to meet the operating plan.
• Coordinate deliveries and manage the call-off system to ensure OTIF.
• Work with production, stock controllers and planner to achieve OTIF and pre-empt issues.
• Book delivery vans and couriers; prepare consignments and maintain documentation.
• Liaise with customers and handle delivery queries as first point of contact.
• Maintain consumables and perform monthly stock takes.
• Assist Finishing department during busy periods.
• Conduct stock checks and cycle counts; support continuous improvement and H&S compliance.

Skills

Plan and organise

H&S best practice

Counterbalance license

Teamwork

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

JOB PURPOSE:

To work as part of a team within the despatch department to ensure the timely supply of materials to production and finished goods to the customer.

The ability to communicate clearly and present information is key whilst also being able to judge situations accurately and make sound operational decisions.

KEY ACCOUNTABILITIES:

• To ensure that finished product and stock items are dispatched to customers within the timescales allocated
• Support all production facilities by keeping them supplied with the necessary materials in order for them to execute the operating plan
• Coordinating deliveries and managing the call off system to ensure all finished goods are reported correctly and adherence is achieved
• Working closely with production, stock controllers and the planner to ensure that OTIF is achieved. This in turn ensures any issues are communicated in advance to the relevant personnel to allow for appropriate decisions to be made
• Responsible for booking delivery vans and couriers, readying consignments for despatch and ensuring all appropriate documentation for domestic and international shipments is in order. Also ensuring compliance with weight restrictions and customer delivery requirements
• Reporting and managing documentation including hard and electronic records
• Liaising with customers and booking of all deliveries, working as the first point of contact for all customer and internal shipment queries
• Maintaining consumables at the appropriate level to meet production demand
• Monthly consumables stock take
• Occasionally support Finishing department with duties during busy periods
• Stock checking and cycle counting as and when required
• Support continuous improvement initiatives to improve performance in the key aspects of manufacturing performance, customer service and quality
• Ensure compliance with H&S best practice in line with Company policy and current legislation

KNOWLEDGE, SKILLS, EXPERIENCE

• Ability to plan and organise
• Awareness of H&S best practice
• Counterbalance license is preferable however, training will be delivered
• Ability to work within a team
• IT skills using Microsoft office packages to intermediate / advanced level
• As this role involves liaising with internal departments, and at times suppliers, it is vital that the jobholder is able to communicate in a professional and courteous manner

BEHAVIOURS:

• Analytical thinking
• Initiative
• Thoroughness
• Rational Persuasion
• Concern for standards
• Efficiency focused
• Integrity
• Respect
• Accountability

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.