Despatch Coordinator - OTIF & Customer Logistics

Smurfit-Westrock

Wrexham

On-site

GBP 21,000 - 31,000

Full time

5 days ago
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Job summary

Smurfit Westrock in the United Kingdom is seeking a Despatch/Logistics team member to ensure timely dispatch of materials to production and finished goods to customers. You will coordinate deliveries, manage call-offs, and liaise with multiple departments to maintain OTIF and accurate documentation.

The role requires strong planning, teamwork, and IT skills, with a focus on safety and professional communication with suppliers and customers. Training for counterbalance may be provided.

Qualifications

  • Ability to plan and organise work.
  • Awareness of safety best practice.
  • Counterbalance license preferred; training provided.
  • Ability to work in a team and communicate professionally.
  • IT skills with Microsoft Office to intermediate/advanced level.

Responsibilities

  • Dispatch finished products and stock to customers within the timescales allocated.
  • Support production facilities by supplying materials to meet the operating plan.
  • Coordinate deliveries and manage the call-off system to ensure OTIF.
  • Work with production, stock controllers and planner to achieve OTIF and pre-empt issues.
  • Book delivery vans and couriers; prepare consignments and maintain documentation.
  • Liaise with customers and handle delivery queries as first point of contact.
  • Maintain consumables and perform monthly stock takes.
  • Assist Finishing department during busy periods.
  • Conduct stock checks and cycle counts; support continuous improvement and H&S compliance.

Skills

Plan and organise
H&S best practice
Counterbalance license
Teamwork
Microsoft Office
Communication

Tools

Microsoft Office

Job description

Smurfit Westrock in the United Kingdom is seeking a Despatch/Logistics team member to ensure timely dispatch of materials to production and finished goods to customers. You will coordinate deliveries, manage call-offs, and liaise with multiple departments to maintain OTIF and accurate documentation.

The role requires strong planning, teamwork, and IT skills, with a focus on safety and professional communication with suppliers and customers. Training for counterbalance may be provided.

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