Despatch Coordinator - OTIF & Customer Logistics

Smurfit-Westrock; Wrexham; On-site; GBP 21,000 - 31,000; Full time

Job summary

Smurfit Westrock in the United Kingdom is seeking a Despatch/Logistics team member to ensure timely dispatch of materials to production and finished goods to customers. You will coordinate deliveries, manage call-offs, and liaise with multiple departments to maintain OTIF and accurate documentation.

The role requires strong planning, teamwork, and IT skills, with a focus on safety and professional communication with suppliers and customers. Training for counterbalance may be provided.

Qualifications

• Ability to plan and organise work.
• Awareness of safety best practice.
• Counterbalance license preferred; training provided.
• Ability to work in a team and communicate professionally.
• IT skills with Microsoft Office to intermediate/advanced level.

Responsibilities

• Dispatch finished products and stock to customers within the timescales allocated.
• Support production facilities by supplying materials to meet the operating plan.
• Coordinate deliveries and manage the call-off system to ensure OTIF.
• Work with production, stock controllers and planner to achieve OTIF and pre-empt issues.
• Book delivery vans and couriers; prepare consignments and maintain documentation.
• Liaise with customers and handle delivery queries as first point of contact.
• Maintain consumables and perform monthly stock takes.
• Assist Finishing department during busy periods.
• Conduct stock checks and cycle counts; support continuous improvement and H&S compliance.

Skills

Plan and organise

H&S best practice

Counterbalance license

Teamwork

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Smurfit Westrock in the United Kingdom is seeking a Despatch/Logistics team member to ensure timely dispatch of materials to production and finished goods to customers. You will coordinate deliveries, manage call-offs, and liaise with multiple departments to maintain OTIF and accurate documentation.

The role requires strong planning, teamwork, and IT skills, with a focus on safety and professional communication with suppliers and customers. Training for counterbalance may be provided.