Despatch Operator

Smurfit Westrock; Wrexham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Smurfit Westrock in the United Kingdom seeks a dispatch specialist to ensure timely despatch of materials to production and delivery of finished goods to customers. You will coordinate deliveries, manage call-offs and maintain accurate records for domestic and international shipments.

The role requires strong planning, communication and teamwork, with a focus on OTIF performance and safety. Occasional support to other departments may be needed.

Qualifications

• Ability to plan and organise to meet production schedules.
• Strong communication and people-management abilities.
• Experience with order dispatch and stock control.
• Awareness of health and safety best practices.
• Counterbalance forklift license preferred or training provided.
• Proficient in Microsoft Office and IT systems.
• Ability to liaise with internal departments professionally.

Responsibilities

• Ensure finished product and stock items are dispatched on time.
• Keep production facilities supplied to execute the operating plan.
• Coordinate deliveries and manage the call-off system.
• Work with production, stock controllers and planner to meet OTIF.
• Book delivery vans and couriers and prepare consignments.
• Maintain documentation for domestic and international shipments.
• Liaise with customers and manage delivery queries.
• Maintain consumables stock and conduct monthly stock takes.
• Support Finishing department during peak periods.
• Stock check and cycle counting as required; support CI initiatives.
• Ensure health and safety compliance.

Skills

Planning & organization

People management

Communication skills

H&S awareness

Counterbalance forklift

Teamwork

MS Office

Professional communication

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Purpose

To work as part of a team within the despatch department to ensure the timely supply of materials to production and finished goods to the customer.

The ability to communicate clearly and present information is key whilst also being able to judge situations accurately and make sound operational decisions.

Key Accountabilities

• To ensure that finished product and stock items are dispatched to customers within the timescales allocated
• Support all production facilities by keeping them supplied with the necessary materials in order for them to execute the operating plan
• Coordinating deliveries and managing the call off system to ensure all finished goods are reported correctly and adherence is achieved
• Working closely with production, stock controllers and the planner to ensure that OTIF is achieved. This in turn ensures any issues are communicated in advance to the relevant personnel to allow for appropriate decisions to be made
• Responsible for booking delivery vans and couriers, readying consignments for despatch and ensuring all appropriate documentation for domestic and international shipments is in order. Also ensuring compliance with weight restrictions and customer delivery requirements
• Reporting and managing documentation including hard and electronic records
• Liaising with customers and booking of all deliveries, working as the first point of contact for all customer and internal shipment queries
• Maintaining consumables at the appropriate level to meet production demand
• Monthly consumables stock take
• Occasionally support Finishing department with duties during busy periods
• Stock checking and cycle counting as and when requiredSupport continuous improvement initiatives to improve performance in the key aspects of manufacturing performance, customer service and quality
• Ensure compliance with H&S best practice in line with Company policy and current legislation

Knowledge, Skills, Experience

• Ability to plan and organise
• People management skills / experience
• Communication skills
• Awareness of H&S best practice
• Counterbalance license is preferable however, training will be delivered
• Ability to work within a team
• IT skills using Microsoft office packages to intermediate / advanced level
• As this role involves liaising with internal departments, and at times suppliers, it is vital that the jobholder is able to communicate in a professional and courteous manner

Behaviours

• Analytical thinking
• Initiative
• Tenacity
• Thoroughness
• Rational Persuasion
• Concern for standards
• Efficiency focused
• Integrity
• Respect
• Accountability
• Excellence

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.