Desktop Support Engineer (Windows/macOS/Linux)

Axiom Technologies; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Greater London seeks a Desktop Support Technician to deliver on-site assistance. Responsibilities include supporting desktops, troubleshooting issues, and maintaining documentation. Candidates should have a Bachelor’s degree in IT or a related field and at least one year of relevant experience. Strong knowledge of Windows OS and Office 365 is essential. The role requires effective communication skills and a flexible schedule for after-hours support.

Qualifications

• 1+ year of experience in desktop support or IT technician role.
• Experience with macOS or Linux environments is a plus.
• IT certifications such as CompTIA A+, Network+ are preferred.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system and phone.
• Troubleshoot hardware and software issues.

Skills

Customer support

Troubleshooting

Communication

Networking basics

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

JIRA

Windows OS

Office 365

Job description

A leading IT services provider in Greater London seeks a Desktop Support Technician to deliver on-site assistance. Responsibilities include supporting desktops, troubleshooting issues, and maintaining documentation. Candidates should have a Bachelor’s degree in IT or a related field and at least one year of relevant experience. Strong knowledge of Windows OS and Office 365 is essential. The role requires effective communication skills and a flexible schedule for after-hours support.