IT Support Specialist - Deskside & Remote Tech

Vedder Price P.C.; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Vedder Price P.C. in London is seeking a Technology Support Specialist to deliver comprehensive technical support for software, hardware, and platforms. You will assist staff via phone, email, remote, and deskside support, ensuring timely resolution and excellent service.

The role requires 1–3+ years IT support experience, a bachelor’s degree, and the ability to work in-office four days with remote Friday. You will serve as SME and collaborate with engineers and vendors to resolve complex issues.

Qualifications

• 1–3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred.
• Experience in a law firm or professional services environment is preferred.
• Must work Monday through Thursday in the office, with remote work on Friday.
• Ability to work under pressure and meet strict deadlines.
• Commitment to high levels of service and responsiveness.

Responsibilities

• Provide technical support to all Vedder Price employees and clients via phone, email, in person, and deskside assistance.
• Deliver hands-on hardware support: setup, imaging, installation, repair of desktops, laptops, printers, and peripherals.
• Log service requests in the ticketing system and handle each ticket with ownership.
• Prioritize calls, tickets, and workflow to ensure timely resolution.
• Diagnose and resolve issues related to hardware, software, and telephony systems; escalate when needed.
• Serve as SME and collaborate with engineers and vendors to resolve complex issues.
• Identify recurring issues or trends and report to management for proactive resolution.
• Maintain expert knowledge of all applications, systems, and platforms used at Vedder Price.
• Provide coverage for holiday, evening, and weekend TSC support as needed.

Skills

IT support experience

Deskside troubleshooting

Customer service mindset

Work under pressure

Education

Bachelor’s degree in Computer Science / Information Management or related field

Tools

ServiceNow

Windows 11

Microsoft 365

Mobile OS iOS/Android

Imaging tools

Network concepts

Job description

Vedder Price P.C. in London is seeking a Technology Support Specialist to deliver comprehensive technical support for software, hardware, and platforms. You will assist staff via phone, email, remote, and deskside support, ensuring timely resolution and excellent service.

The role requires 1–3+ years IT support experience, a bachelor’s degree, and the ability to work in-office four days with remote Friday. You will serve as SME and collaborate with engineers and vendors to resolve complex issues.