Desktop Support Specialist - Onsite & Remote IT Support

Axiom Technologies; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies is seeking a capable IT technician to provide on-site desktop support in Grimsby. The role involves troubleshooting hardware and software issues, maintaining operating systems, and ensuring proper documentation of IT equipment. Applicants should have a Bachelor's degree in a relevant field and at least 1 year of experience in a technical support role. Preferred qualifications include knowledge of macOS/Linux and IT certifications. If you are looking for a challenging opportunity, send your resume to [e-mail].

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Familiarity with macOS or Linux environments is a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are preferred.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware and software issues.
• Set up and configure new employee workstations.
• Maintain asset inventory and ensure accurate documentation.
• Assist with onboarding/offboarding of employees.

Skills

Strong knowledge of Windows OS

Office 365

Basic networking concepts

Troubleshooting and problem-solving abilities

Excellent communication and interpersonal skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies is seeking a capable IT technician to provide on-site desktop support in Grimsby. The role involves troubleshooting hardware and software issues, maintaining operating systems, and ensuring proper documentation of IT equipment. Applicants should have a Bachelor's degree in a relevant field and at least 1 year of experience in a technical support role. Preferred qualifications include knowledge of macOS/Linux and IT certifications. If you are looking for a challenging opportunity, send your resume to [e-mail].