IT Support Engineer – Windows & Apple, Customer-Focused

Es Field Delivery Uk Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent IT services company is seeking an enthusiastic IT Support Engineer to provide customer-focused support at a Central London site. Key responsibilities include managing workloads to meet SLAs, providing second-level support across various equipment, and documentation management. Ideal candidates will possess strong communication skills, relevant certifications, and excellent troubleshooting abilities on Windows 10 and Microsoft Office products. A competitive benefits package is also offered, including private medical cover and a personal pension plan.

Benefits

Personal pension plan

Private medical cover

Life insurance

Flexible holiday

Qualifications

• Hands-on experience with hardware and software troubleshooting.
• Proven ability to manage multiple site activities.
• Experience with Microsoft Office 365.

Responsibilities

• Manage site activities and ensure SLA’s are met.
• Provide second-level support for a range of equipment.
• Prepare and manage site documentation.

Skills

Customer focus

Communication skills

Troubleshooting skills

Ability to work under pressure

Initiative

Education

A+ or other relevant certification

OEM Certifications (HP, Apple, Dell, etc.)

Tools

Microsoft Office Suites

Windows 10

Telephony and AV equipment

Job description

A prominent IT services company is seeking an enthusiastic IT Support Engineer to provide customer-focused support at a Central London site. Key responsibilities include managing workloads to meet SLAs, providing second-level support across various equipment, and documentation management. Ideal candidates will possess strong communication skills, relevant certifications, and excellent troubleshooting abilities on Windows 10 and Microsoft Office products. A competitive benefits package is also offered, including private medical cover and a personal pension plan.