Desktop Support Engineer: Windows & Mac Helpdesk (Remote)

SISL Global; Braunton; On-site; GBP 22,000 - 32,000; Full time

Job summary

SISL Global in Braunton, United Kingdom, seeks a Desktop Technician to provide day-to-day local/remote desktop support, handle inbound calls, troubleshoot, and document steps in the ticketing system. The candidate will engage supervisors to ensure operational consistency across shifts.

You will perform break/fix diagnostics, support core OS and application suites, and assist with hardware and printer issues. Windows experience is essential.

Qualifications

• 2-3 years of Windows experience.
• Experience in desktop support and ticketing processes.
• Ability to communicate effectively with customers and escalate when needed.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows XP/7/8.1/10 and Office 2010, and essential desktop apps.
• Support Mac users with basic knowledge of macOS.
• Install, upgrade and troubleshoot printers and computer hardware.
• Perform preventive maintenance on computers, laptops and printers.
• Diagnose network and workstation issues using appropriate tools.

Skills

Windows OS

Ticketing system

Desktop troubleshooting

Tools

Printers

Office 2010

Cisco Jabber

Job description

SISL Global in Braunton, United Kingdom, seeks a Desktop Technician to provide day-to-day local/remote desktop support, handle inbound calls, troubleshoot, and document steps in the ticketing system. The candidate will engage supervisors to ensure operational consistency across shifts.

You will perform break/fix diagnostics, support core OS and application suites, and assist with hardware and printer issues. Windows experience is essential.