Deskside Support Engineer

ECS Resource Group Ltd; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

ECS Resource Group Ltd is seeking a Deskside Support Engineer in Manchester to provide hands-on, onsite end-user support and resolve issues that cannot be solved remotely.

You will manage Windows 10/11, Microsoft 365, AD accounts, and hardware deployments while delivering excellent customer service and clear communication with users. This role is onsite in Manchester with standard IT support responsibilities.

Qualifications

• Experience in Deskside/2nd Line support.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with imaging, deployment and hardware support.
• Active Directory administration experience.
• Knowledge of Defender, antivirus and endpoint security.
• Basic networking and troubleshooting skills.
• Experience with ITSM platforms (e.g., ServiceNow).
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams.
• Diagnose and resolve hardware, software, peripheral, and user issues.
• Build, image, configure, and deploy laptops, desktops, and mobile devices.
• Support hardware refreshes, device rollouts, and new starter setups.
• Manage Active Directory accounts, password resets, and user administration.
• Troubleshoot printers, AV equipment, meeting room tech, and basic network issues.
• Update and manage tickets through ITSM system with clear user communication.
• Support endpoint security tools including Microsoft Defender and antivirus.

Skills

Windows 10/11

Microsoft 365

Active Directory

ITSM (ServiceNow)

Customer service

Networking basics

Hardware imaging/deployment

Onsite support

Tools

ServiceNow

Microsoft Defender

Job description

Deskside Support Engineer

Salary: 30,000 - 35,000 Location: Manchester (Onsite)

We’re seeking a Deskside Support Engineer to join an onsite IT team, providing hands‑on support to end users and resolving technical issues that cannot be solved remotely.

Key Responsibilities

• Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams.
• Diagnose and resolve hardware, software, peripheral, and user issues.
• Build, image, configure, and deploy laptops, desktops, and mobile devices.
• Support hardware refreshes, device rollouts, and new starter setups.
• Manage Active Directory accounts, password resets, and user administration.
• Troubleshoot printers, AV equipment, meeting room technology, and basic network issues.
• Update and manage tickets through the ITSM system, ensuring excellent communication with users.
• Support endpoint security tools including Microsoft Defender, antivirus, and device encryption.

Essential Skills

• Experience in Deskside, Desktop, or 2nd Line Support.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with device builds, imaging, deployment, and hardware support.
• Active Directory administration experience.
• Knowledge of Microsoft Defender, antivirus, and endpoint security.
• Basic networking and troubleshooting skills.
• Experience using ServiceNow or a similar ITSM platform.
• Excellent customer service and communication skills.

ECS Resource Group are an Equal Opportunity Employer. In accordance with the Equality Act 2010, if you require an alternative form of application