Desktop Support Engineer - Plymouth

Blupace Tech; Plymouth; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

BlupaceTech is seeking a Desktop Support Engineer to provide daily local and remote desktop support from Plymouth. You will handle inbound calls, troubleshoot hardware and software issues, and document steps in the ticketing system.

The role requires coordinating with supervisors to ensure smooth IT operations across shifts. The candidate should have 3+ years of relevant IT experience, a Bachelor's in CS or equivalent, and strong knowledge of Windows 10/11, Active Directory, GPOs, MS Office 365,

Qualifikationen

• Bachelors or equivalent in CS or related field.
• Professional certifications such as CompTIA A+ or MCP are desirable.
• Minimum 3–5 years of relevant IT experience.
• Experience with Windows 10/11, AD, Office 365, and hardware troubleshooting.
• Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow).
• Strong communication and SLA management abilities.

Aufgaben

• Provide first/second line desktop support and ticket resolution.
• Troubleshoot hardware, software, and applications in ticketing system.
• Coordinate with supervisors to ensure consistency across shifts.
• Install and support Windows 10/11, Office 365, printers, and hardware.
• Assist Apple Mac users with basic support.

Kenntnisse

Windows 10-11

Active Directory

GPOs

Office 365

PC hardware installation

Thin clients

VDI

Citrix

Anti-virus solutions

Helpdesk ticketing

Networking basics

Switches/Routers/Firewalls

MDM

iOS/Android management

Enterprise encryption

ServiceNow

SLA management

Communication skills

English language

Ausbildung

Bachelor’s degree or equivalent in Computer Science or related field

Tools

ServiceNow

Jobbeschreibung

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working: Looking for Desktop Support Engineer

• It is a Plymouth based contractual opportunity, Band 2 engineer.
• Scope Work - Dispatch & SV Visit
• No Sponsorship provided for this role.
• Location - 1 Charles Street, PL1 1EA, Plymouth
• Required Exp. -3+ yrs

Job Description

Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 3 -5 years of relevant IT experience
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing system
• Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• Resource should be an English speaker and be well versed with local language
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem-solving skills
• Understands ITSM tools, And having goods hands on in Service Now
• Proven ability to multi-task, effectively determine priorities and meet SLA
• Excellent communication relationship-building and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needs
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecom